Had great experience buying BMW 540i M Sport, This is my first car purchase. I had place online quote got call back from Linda Vu, she asked right question and understood my needs and made sure entire buying process was incredibly smooth. She was very responsive and messaged in less than minutes for all my questions. The whole process, quote to getting car was in less than 2 weeks. I would highly recommend you go to this dealership and ask for Linda Vu for any one looking into a BMW in Bay Area. 👍👍👍

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Nick was amazing! Always very informative! Never left me without a question.

John Lund was excellent! Kept us updated on the progress of repairs, sent us a video clip from the technician showing what was done and worked with us on a good drop off and pick up time (a true issue given traffic in the East Bay). The technicians here have always been great, but having John as our Service Representative makes it an exceptional experience.

Danny Boyd was truly exceptional

Charles Way gave me a video of repairs I need to take care of however, he didn't provide a video of the repair I actually brought my vehicle in for which was disappointing.

Helpful and respectful about my time and my needs. Appreciative of my cars well-being and carful and easy to understand the explanation of what was done and anything that’s coming up

BMW FREMONT sales service is good. They listen to the car requirements and will follow up and help find out the car. They give good discounts and ensure you are a Happy customer. Would recommend Rei Santos for any sales.

I purchased my new BMW IX XDrive50 model at Fremont BMW.  The sale guy (Eddie) is really knowledgeable in BMW features, and lucky enough to have him as my sales guy when I visited there.  I will refer my family members and friends to come down to see Eddie and Shadi (Shadi is a finance guy).

Visited BMW Fremont last week as there were some strange noise coming from my car front side. The service team was very courteous and resolved the issue within few hours. Excellent service right from scheduling to delivery. Another service and good experience.

1st class experience buying my CPO 540i at BMW of Fremont! Discussed a possible purchase with my Salesperson Rey over a weekend then he came in on his day off for my test drive and subsequent purchase. They even matched the KBB trade in value on my existing car so I drive in with my old car and drove out with my BMW. Rey also had timely follow up on questions and requests I had after the purchase. A++

This was a very easy transaction for my BMW, Friday shopping for a car, the sales person understood what I was looking for, not over selling pointed me to the perfect car for me -540i. We test drove it, looked at other cars, he spend time answering all me question about the features. I was busy on Saturday and on Sunday afternoon we meet again and within two hours I had keys and drove away.

Find Mr. Matthew Richardson for a service advisor. I visited BMW Fremont without appointing an advisor so got to work with him. He showed full of courtesy and was willing to answer all questions I had. Or more like, he naturally gave me an impression of his professionalism thru the entire visiting experiment. Would love to find him again next time.

The whole process was smooth and fast. Excellent customer service and Linda was amazing! 🤩

Excellent Service Fremont BMW

Rey helped us buying a new X7, we are happy with the new car. He is very helpful.

Very accommodating? need an oil change walked in, the service advisor took immediate action and did the service while I wait

Full diversity of choices of Bimmer. I personally recommend this dealer to Bimmer enthusiasts, because it is a physical store that you can get help from, insurance wise, car maintenance wise, with relatively more resources. BTW, when you go there, go to see Kamal Mohamed, he would like to help you with his patience and his professional advice.

Great Service. Improvement regarding estimation of service completion would be awesome though.

Setting up an service appointment was easily done on the website. The maintenance service went very smoothly. The service representative Matthew thoroughly explained what was going to be done and suggested some other maintenance options as well. My car was done on time and was notified by text for pickup.

Thank you very much for all your help, walked me through options, features in the IX Xdrive50 model, and finance option, Eddie Molina. The IX Xdrive 50 is great and the battery lasts longer than the Tesla Model Y. Thanks again for helping me to shop for a low interest rate, Shadi Saod.

I am not impressed by the service speed . Had made advanced appointment and arrived 700am sharp be the first customer in queue for oil change . And it is 10:30am , not getting my vehicle yet. I’d understand if it is super busy or lots of cars in front of me, however it was not the case . I believe the service department can setup better expectation about how long the service will take and more transparency about the end to end time. Given it would take that long to perform service on this, should have advised customer in advance or offer loaner vehicles.

I love coming to this dealer ship. BMW of Fremont,Ca is one of the best in the Bay Area. They have always taking care of me and my vehicle. Excellent team responsive with keeping me updated on mechanical issues ect. I recommend every one to come to this dealer shop for service.

We just got our dream bmw x5.. bmw fremont was the best place to be.. more stocks compared to other dealers.. the process was smooth.. Our advisor Edward was really great during the process.. Shadi from financing department was great in explaining our finances and other options we have.. would definitely buy another one in the future!

I had the first service for my X3 M40i at this location. The first impression was best as Charles W has handled my request very professionally. I was provided with prompt updates during the service and a video of my vehicle's underbody to make me aware of things which I don't have access to by myself.

Nick Lal was my service advisor. I had few things that needed to be done on my BMW X5. Nick was extreamly professional, kind and transparent about all that need to be done and things that could potentially cause more problems down the road. He kept me updated via phone and email every step of the way from diagnostic results to completion of the repairs. When I picked up the car it’s was nice n cleaned up as well. I have bad experiences with different service departments in the past but Nick went above an beyond to make this a pleasant one for me. I would recommend BMW of Fremont to all.

It has been the best and easy experience bmw fremont

John my service advisor gave my X5 and me an A plus service.

fast, reliable, clear communication. Will go back here. did not upsell me for things i need.

I took my 2004 645 in to see what was wrong with my car not starting after I drive it from point A to point B. After I reach point B I would have to wait 20 minutes before she start again. The charge the integrated module. Paid for it and once I went to the gas station from the shop, it did not start back up. I called/text the agent and told him the problem and was told to bring it back. They kept it for two days before contacting me that it may need a starter now. I ask, "did you check to see if the starter was bad"? I paid the flat rate for you to go through the car from A to Z. They said that I have a after market starter and that maybe the problem and it will cost $4,975 to replace. So, I paid for the module which you said was the problem and it was not. Now you saying it maybe (?) the starter. So, BMW cars does not work with after market parts? So, I paid for the module and it clearly was not the problem, and now you're not going to refund me for a part that was not broken? I went there to get the problem figured out and the car being a project car I wanted to get the car to start before I invest anymore funds into it. But, not with you saying maybe and the aftermarket parts does not work on your cars. That was my experience.

I am very pleased with the service they provided. I wanted to wait for my car but as they calculated it’s gonna take longer than anticipated time, they offered me ride back to my place. They took care of all my needs, provided detailed descriptions of what’s done vs what’s need to be done with my car. I am really happy with their service and hospitality.

My experience with BMW Fremont is really great, especially this is my first time to buy car in the US. Thanks to Winnie, she helps me with every question and problem that I had during visiting, even though it is a used car . Financial manager also has patience to explain the protection plan and deal with my payment issue. Now the car still need to be fixed for small issues, the dealership promised to solve it and I am looking forward to the service from BMW Fremont. Really happy with the purchase and highly recommend BMW Fremont!

I receive a excellent customer service at Fremont BMW 9/6/2022 and with many thanks Mr. John !!!

Great service! Make sure to speak with Nick Lal for all your vehicle service needs!!!

Probably the best service experience I have ever had (front brakes replaced). The service manager takes his job seriously and seems to enjoy it. Good communication, drop-off/pick-up and texted me promptly when work was completed. A+

Recently purchased a car at this location. The sales team from Sohail Siddiqui, his manager Rashpal Aulakh and the finance person who helped with the paperwork were all excellent. They were very clear on the costs, the loyalty program available and ensured to show us the car choices leading to the model we ultimately purchased. No hard sales tactics here. I wholeheartedly recommend the dealership. Reach out to Sohail and Rashpal for your new car at this dealership.

Great salespeople and finance, reasonable and easy to work with. Got me in and out with the perfect vehicle!! Couldn’t be happier! Definitely recommend to all my friends!

We were looking at purchasing a new SUV. We worked with Winnie on the purchase and she was pretty friendly, responsive, and expeditious to work with.

I sent my X2 back to this dealer for an oil change, alignment, and brake pads replacement. The service adviser suggested an extended service plan to save money. Yes, I used to get my previously owned cars back to dealers, but they always pushed me some useless warranties. But this time the plans are really practical. The Service Adviser Mr. Matthew Richardson had actually saved me some money. So far, my X2 drives smoothly, with no shaking when I hard-hit the brake. Thank you!

Had a great experience at BMW Fremont. My service advisor John. He is friendly and informative. He made sure I was aware of what was going on throughout the process. Will definitely be return here.

Smooth and professional experience

I went to BMW Fremont California Center after my warranty got expired. I went there for oil change and they offered $199 price for three years and I thought they bombard with other services and problems but instead they just wrote in recommended list since I have told that came for just oil change. Thanks BMW Fremont for giving me nice experience after warranty is done! I will consider coming there when my car needs service.

Excellent service and great work

Great experience love my new BMW

Nick Lal is an excellent person that you can trust 100% when you bring your BMW for services at Fremont BMW. Thankfully Nick for being a kind gentleman , promtly helpfull.

Terrible experience. Dropped off my car 9am as scheduled, for simple oil change. Told by front desk it would be done by 11:30am. Got back at 1pm and nothing was done. I needed the car in the afternoon so I had to drive away and reschedule. What a waste of time! And really bad attitude from front service, someone named Charlie. He told me the time estimate in the morning and received me in the afternoon. Bad attitude and not even a "sorry".

MK is a very experienced and treats you with respect and is very detailed in everything he does. Ask for MK when you are looking for a car in the sales department and you will not be disappointed with his service.

Ali Bayat handled the sale of my vehicle. He was very helpful. He followed up with me both on the day I made the appointment and prior to the appointment on the day of. I was impressed by his ability to navigate the system in an effort to seek a good price on my vehicle. He was very transparent and courteous. Once an agreement was made on price, he provided me with all of the signed paperwork and provided a check on the spot. He even arranged for an Uber back to my home. I would strongly recommend Ali Bayat if you are interested in selling your car to a dealership.

Poor diagnostics resulted in higher/unnecessary repair costs.

Great service Manager. Made easy and fast. Thank you

*** Updated 8/31: I have since last review returned to BMW of Fremont. I am pleased with the outcome this time, But am still annoyed that it took 3x for the techs to finally take the time to troubleshoot the AC system rather than just using a laser thermometer to take a reading and saying that they couldn’t duplicate the problem, also the tech fixed the adaptive headlight issue rather than just resetting the error. I am grateful that one of the managers ( my assumption ) may have gotten involved and made them delve into the problems and resolve the issues. Had they done this the first time 2 years ago I would be very pleased, but 2 summers traveling I5 to LA with no ac is hard to forget. Bottom line BMW of Fremont is very capable and the service reps are easy to work with, hopefully my situation was a one off. Service rep I dealt with was very unprofessional! Called me once to say he’d call me with info on my vehicle, when he didn’t call at time he stated I called 2 x and never returned call, next day I called and left message in the morning he never returned call. Called dealership later and was told he was with customer, I did not want VM box asked for someone else they told me he went to lunch, he found paperwork and said that my car had been ready since previous day. When I showed up was told no problems found with AC however it was not cold and told it was cold enough🤬. The passenger side was warm air with it set to max. I was told adaptive headlight was fixed by resetting programming. As soon as I turned on high beams 3 failures appeared!!! I am so disgusted with the customer service here. I’ve had same AC issues since car was purchased and find them to be dismissive to my issues.

Excellent Customer Service

Overall, it was an OK experience. The CS rep who helped me was pretty helpful; thanks to him. Here are my recommendations: 1) Complimentary Uber/Lyft was only one way and this is not a good process. You make $$$ from the service and limit it to only one way. Luckily my service rep gave me 2 way service but i was told that it is only for one time. 2) The service took almost 6 hours and the reason was due to short staff, well I think this is something you need to work on. Please put yourself on your customer shoes, nobody wants to wait for hours.

Thanks to Ryan G for excellent customer service! A very special kudos to Rhandy J, an outstanding BMW mechanic!!! Thank you very much gentlemen for your hard work and it shows!

Matt is excellent to deal with. He really understands the M cars and what it takes to keep then running at peak performance. Service was started on time and finished on time. A+ rating. Thank you Sean

I had my car serviced at BMW of Fremont last week, my experience was amazing - the bill was clear and transparent (no surprises), got my car on time - clean and tidy - special thanks to Nick - very professional, I got updated constantly without chasing him. I will comeback for service when required for sure

I am running out of good things to say about nick, give that man a raise!

Dan helped me with incredible service on my car. He was very good with communication throughout. He displayed good professionalism. Awesome job!

Highly recommend this dealership. I received a courteous and outstanding service from my advisor Yordano Riosreyes.

My appointment was with Adam and he is a cool guy. I took test drive of a few cars here and he gave his enough time and a couple of options. Only thing I found a little strange was that the car for which I took an appoint wasn’t even available there. It has happened with me a few months ago as well so not if it’s a marketing strategy or else but I would prefer having this information upfront so that someone can decide quickly and respect others time as well if they are bringing someone else in closing the deal; be a friend or spouse. Overall I liked coming here today, to be honest.

Calvin Gilyana is the best sales guy. His sense of humor is amazing and is a great steward of the brand. The sales process led by Calvin was 5 star. Ably assisted by Suhail. On the flip side a feedback for the brand (BMW), brands like BMW and Mercedes should decide whether they want to move in the direction of branding themselves as reliable stylish rides, with trouble free ownership as a promise OR mere toys to be had for 3 years and returned because the cost of ownership is ridiculous. Luxury and desirability keep changing with time and the only timeless feature is customer satisfaction over long periods of time.

The 10000 mile service took about 4 hours. They also provide free uber transportation.

excellent experience in buying new cars at Fremont, CA

Great place will definitely be buying from them again in the future!

They extend a wonderful service and taking good care of your car

The technician are not good at troubleshooting despite having so many diagnostic tools. For my issue they pointed at relay and fan and both were wrong. I purchased PWM tester and tested the fan the fan was responding very nicely with duty cycles. After I pointed out and asked them your technician are keep charging parts without truly knowing the root case I asked them to refund the money for bad diagnosis and they agreed but never issued a refund. Dealer should not automatically assume customers they do not know anything about Cars. I no longer ask for troubleshooting anymore. Just tell them to change the parts that I call for.

Dilip , ecommerce manager from BMW Fremont, was a pleasure to work with. He is funny, easy to talk to , and mostly patient and listen to our needs.

Friendly environment, people are very supportive. The reception area is not as impressive with other dealership.

This is by far the best dealership in the Bay Area.

Hands down the best dealership I’ve ever been to! They were extremely helpful and happily answered all my questions! Went out for a test drive and when we got back I didn’t feel pressured at all to buy immediately. Rashpal the manager came out and even broke down the payments for me because I was concerned about high monthly payments. He got me the best interest rate I could ask for with a great payment plan that fits my budget!! I highly recommend going here if you’re in the market for a BMW or used car!

had a great experience while shopping for a car for my daughter! They explained all the features and differences in models! Got a great interest and payment plan too. Recommend this location for easy no hassle car buying.

Customer service appointment schedule and branch appointments are not in sync. They turned down appointment scheduled via Customer service.

Had placed an order with a different BMW dealership. Chanced upon few incoming bmw i4's at around 12 am and called them up the next morning. BMW Fremont initially said that they are pre-sold, but if anything gets cancelled they might call. Lo and behold Edward Molina called the next morning and I had myself a brand new spanking BMW i4 Edrive40 with almost all the bells and whistles. The entire buying process was incredibly smooth. All thanks to Edward Molina and team.

BMW Fremont is the best BMW location in the bay area. Not only the staff (especially Winnie Chen) is very knowledgeable and friendly, but also they try their best to minimize all the headache stuff in the process while getting my vehicle to be inspected. I really appreciate the constant updates, uber rides and follow-up services.

Matt is amazingly professional and thorough. He explained all the necessary services and products to be performed and addressed by Fremont BMW during my visit. Additionally, he provided multiple options and accurate timelines that impacted my final decision. Finally, he provided consistent and straightforward communication throughout the duration of the service of my car. Fremont BMW service did an outstanding job and tuned my car to a performance level not yet experienced since we first bought the car (pre-owned).

I worked with Shadi and the sales man Mohamed - they were both pleasant. Went in the first day and was able to negotiate to the price I wanted for the vehicle - with dealerships it’s a two way street - the buyer must understand the dealership is there to make a profit but also to provide a service whilst the seller must understand that the buyer is there to buy a car but also save as much money as possible especially in this market, keeping respect and professionalism through out the interaction. I’ve bought two cars from this dealership and I can tell you this time around it was a much better experience.

I ordered my I4 from BMW of Fremont and it arrived well as ordered. The Manager Wally and the Sales person Rick were very supportive and they kept me well informed with all the progress of the order. Always recommended 👍🏻

I drop my car for major repairs and was very happy with the service. Kodus to Daniel Boyd for he?s excellent customer service and he?s knowledge and advice given to me about the repairs on my car.

We had very poor experience with BMW Fremont. We applied through Costco Auto Program for BMW X3. Got a call back from Mr Dilip(he was the only nice sales guy in our overall experience), that he can offer vehicle under Costco discount. When we visited, Mr Dilip connected us to Mr Rey, because we had previously interacted with Mr Rey about X3 plug-in recharge version. We test drove the vehicle on Sunday, Aug 14th and liked the car and selected the one present in lot (AW exterior with Black Perforated SensaTec interior). Rey offered us both Costco discount and corporate discount and asked us to arrange few documents (visa copy, address proof, Driving license, Offer letter and paystubs etc). Please note we were not asked for any deposit to reserve the car. We recently relocated from India and I arranged all the documents and sent all documents on Wednesday Aug 17th over email. Mr Rey acknowledged reciept of documents and asked us to come next day, Aug 18th to complete the deal. We spoke over phone and finalized 3pm as meeting time on Aug 18th. Then I get a call on Aug 18th morning saying that vehicle I was interested in, is taken by someone else. I can book an incoming vehicle (in-transit one). I said ok, I can wait for few more days. But then next day(Aug 19th) when we connect again, now a different Mr Rey is talking, saying no more Costco discount. It is no more available. Price changes everyday. Connected with his boss Mr Yashpal or someone (not sure about name), who sounded very arrogant to me and suggested me to write a letter to government for price honoring/commitment. Entire family was so excited about new BMW X3, but it is all back to ground now. Our search for right car begins again.

Mr.Khan, my salesperson and the used car manager were very helpful and accommodating to my requests during the process of purchasing my car. Mr. Khan delivered the vehicle to my residence . I am very satisfied with my purchase and want to thank both gentlemen for their effort.

Very satisfied with my most recent service visit to BMW Fremont. Professional and prompt is what I have come to expect from everyone here. Dealt directly w Dana Caldwell on this particular visit and was more than happy at his attention to detail and follow through. Will continue to give them my business!

I was searching around for a vehicle that I wanted for awhile and dealt with many different BMW dealerships prior to working with MK at BMW of Fremont. Hands down he was the best sales person I’ve ever dealt with across car buying, retail, etc. He was extremely personable, patient and really put my needs first to ensure I had a positive car buying experience. I couldn’t recommend MK enough, and I know that anytime I need a BMW, he will be the first person I call. I want the management team at BMW of Fremont to know that they have an absolute rockstar of an employee in MK and I would definitely recommend my friends and family who are in need of a new car to work with him. Thanks for everything MK!

I was told the service, which was an oil change, was going to take 2-3 hours. I was a waiter, so i just stayed in the area. It ended up taking more than 5 hours.

Good service

Had a great experience with Ryan! He was very accommodating.

Recently got my car serviced here and they did a great job. Ryan from service team was very helpful. However, they kept my car for 3 days because of parts delivery mess up and will have to go back again as one of the parts will arrive from Germany which can take more than a month. I give it 4 stars because they don’t provide any service loaners as they are for sale now.

I took my X5 for service at BMW of Fremont and I was assigned Ryan Guerra as my service advisor. He is extremely knowledgeable and I could not recommend him enough to anyone that needs to service their BMW. The service on the car was impeccable; Ryan even went the extra mile by waiting after closing time so that I could pick up my car!

John DePalma provided excellent customer service and is a pleasure to work with!

Excellent, five-star service from Nick Lai and his team. Their "secret sauce" is that each person in the service group strives to meet and exceed customer expectations. The result is a level of service which is world-class, consistent, and excellent.

The service advisor started with great service and courteous. The repair was questionable. The radiator wasn't leaking until in their possession. And have a big hole in the middle leaking everywhere. We paid it and get it fixed. On top of that, new issue occurred after at area they worked on. Took the car back asked them to fixes it and the advisor became very rude. Told me that we blamed them on everything for our car issues and told me not to ask for him next time I need service. This is very easy to achieve because they just lost any future business from us including new cars purchase with such after sales service.

Fremont BMW service department provide a great service, whole area of BMW dealership was very neat clean, they not only provide great service but also make my vehicle clean nicely,I really appreciate their services, I love to give them 5 Stars.

Yet another example of great customer service. Service Appointment scheduling was a breeze. Got the issue addressed in a timely fashion and John, my service coordinator kept me in the loop throughout. Very satisfied with BMW of Fremont Service personnel and will recommend.

Excellent service and helpful staff

Overall good experience as first time BMW owner. The sales representative is responsive and knowledgeable about the car. I feel I can trust him. Only two things that might worth highlighting as improvement areas. One is that BMW didn't honor the 1.9% promotional rate and offered 2.9% instead. The other is that they missed the Clean vehicle rebate in the contract at first place and then had to correct it. Their evaluation of a used car is pretty low, so don't come here to trade in the used car.

Had a great experience of standard check and engine oil service. They provided a very efficient and detailed service!

Winnie Chen is excellent sales person to work with. She truly made getting a car an amazing experience for me. She worked with me, constantly followed up with me until I got what I wanted. Entire Fremont team is amazing.

Good service with great discount

BMW Fremont definitely excels in customer service. Every time I come here, all my concerns are addressed in a timely fashion. John has been a pleasure to work with.

Took my car for a recall, I dropped off the car at the service bay, met with service advisor super kind, explained to me what’s going to happen what needs to be changed and so on, bmw of Fremont is the best place for you to get any service done for your car

Sales associates had little interest in selling a new vehicle, showing inventory or talking numbers. We discussed the lower inventory in the previous months which in return creates a false demand. I received better service where I bought my first BMW & at the BMW of Mountain View although they are both owned by the same dealership, AutoNation. Visited during closing hour 8/9/22.

Nice customer service, fast with great technology.

All models are available. They provided quick and prompt service.

Service Advisor Matthew Richardson always keeps it real with great pricing high quality service. Highly recommend Fremont BMW Service center, even if you purchased your BMW elsewhere. And make sure you ask for Matthew Richardson!

I had a recall service provided at BMW of Fremont. Scheduling an appointment was easy and they were able to turn the car around in schedule for me to pickup.

We worked with Linda Vu at BMW of Fremont to purchase a great pre-owned vehicle and previously with our lease buyout. Linda provided incredible service with both purchases! She was very quick to get back to us with answers to any questions we had, helped us explore and test drive different cars, and ultimately worked to get us the perfect vehicle from another dealer’s lot! During the purchase, we had questions about the certification process and inspection. Max and Gabe from the service department tracked down all of the details and called me to explain in detail. This is the third time we’ve purchased a vehicle from BMW of Fremont, and with the great service from Linda, Max, Gabe and the team it’s unlikely to be our last!

I The manager was polite. The finance person was unhelpful when asked to explain the contracts I needed to sign. I was surprised I had to wait 3 hours to pay my $ as a cash buyer. The car got an engine light on within one day of getting the car. Told I have to drive 3 hrs one way to the nearest repairer and no help with gas $. I also had to take unpaid leave from my job to attend to a problem that is not my fault. Am feeling very disappointed. I am hoping the car gets fixed without further cost to me. Personally I think the company should hire more women. People talk to you as if you don?t know what you are doing. Not helpful when a problem arises. It should be more welcoming.

Alexis was awesome to work with. Made the buying process very easy. Very professional and a good human being.

Sales here use cheap pressure tactics. "Someone is seeing the car just after you! First one to finish buying process will get it!". These are all lies. When we eventually backed out of the deal because of more lies (this time by finance guy), somehow that other buyer was nowhere to be seen! In fact, the car remained on their website as unsold for a week! The finance guy lied about not getting California clean air rebate and an employee discount unless we finance from BMW (at a higher rate than our credit union of course!). Sales also lied about me being able to refinance a month after financing with BMW. Finance guy contradicted him and then the sales guy calls it a 'miscommunication'. Yeah right. The general manager already emailed me to ask about my experience. I said all this to her a week ago and there has been silence. Hence this review.

Sales is always awesome but when you go to finance and don’t want to buy non of there stuff they turn right away in horrible service and they just don’t want to talk to you and want to finish asap which I don’t mind but pls.

Awesome professionalism! Super clean facility! The staff was very helpful in facilitating the services needed for my recall expeditiously. They kept me informed throughout the day about the status of the car.

Great experience overall and very helpful staff. Would recommend to any new buyers. No markup on cars was very appealing given the current overpriced market.

I have purchased my first all electric car from BMW of Fremont. My sales team was great, the transaction was seamless and I will definitely come back when I purchase my next BMW.

We were looking to purchase a car and had been in touch with several dealers. Our visit to BMW Fremont set us for good discussions on the kind of cars we were looking for. We finalized on the model / make of the car which we liked. The different documents that were needed for us to buy the car was made very clear. Once the documents were ready, we called up to finalize the day on which we will buy the car and sent all the required documents. The process to purchase the care was completed smoothly and we can get the car. The whole process was very efficient, thanks to Rey and Shadi for making it happen..

Best car buying experience ever!!! Five star service provided by friendly, considerate general manager and knowledgeable , responsive sales representative!

friendly prompt service. make appointment real easy via service desk

Charles, my service representative is friendly, efficient, competent, and provides excellent customer service. The technician that worked on my car sent me a video of his work and upcoming work to my cell phone. I couldn't hear what he was saying. I was surprised because that isn't the customer service BMW provides. Don't sent a video to a customer, call them!

Charles Way was informed and informative about my car’s recall records, and the service was performed efficiently.

Nice and clean dealership. People there are professionals. The purchase was smooth

Great customer experience!!!

Charles Way is one of the best service advisors I’ve dealt with . He’s very kind, professional, communicative and committed to provide the best customer service he can ! Thank you Charles!

MK, Sales Rep. represented you well. He was timely & accurate with his communication & had great follow up. Hopefully M 340 i x Drive will be reliable car & fun to drive. Met GM & Sales Mgr. & they seemed to be customer friendly.

I took a 330e order coming in two weeks. Calvin helped me throughout the process smoothly. I picked it up on the delivery date. We had issue reaching out to the bank but finance dept helped me match the rate so I was able to drive the car home on the same day.

I have had mixed experience with this dealership. I had my car serviced here several years. Folks are generally helpful. Recently, I bought a new vehicle from them. Their staff offered to be there to answer my questions post-sale. However, they just ghosted me just after I asked basic questions like "is the home charger in stock?". Next time, I would consider taking my business someplace else.

Always a great experience with wonderful customers service.

the service department sucks big time. they will try to charge you even when maintenance is covered. they need to learn how to service customers from their neighbor Mercedes Benz of Fremont.

Never been disappointed with the service from BMW Fremont. They are right to the point and do not force you to make additional purchases. Better than my old car service guys . My service advisor Matthew is the best!!. Hands down!

Never been disappointed with the service from BMW Fremont. They are right to the point and do not force you to make additional purchases. Better than my old car service guys . My service advisor Matthew is the best!!. Hands down!

THANK YOU NICK. YOU ALWAYS GO OVER AND BEYOND WHEN I NEED SERVICE!! YOUR AWSOME, I WILL SEE YOU NEXT SERVICE :) AND THE NEXT ONE AND THE NEXT!!

two thumbs up for John De Palma

I got a pretty good purchase experience here, got all the information I need to make the decision. But really disappointed the quality of work they are offering. My deal comes with the Nor Cal package. Everyone told me it's a full front package. But by the time you see it yourself not really though it's partial front. And the workmanship is really poor. They either overstretched the material, misaligned the pre-cut, wrinkles, worse is partially covering up the tow hock. The dealer trying to charge you 1500 for a partial front ppf package with low quality material. With the same amount you already get full front with either xpel or suntek with better workmanship. I will give credit to the service team that gave me updates and shuttle. But no matter how good your service if your quality of work is bad. It just doesn't make anything look good. My advice purchasing any new car from here insist to take away the nor cal package the 1500 is not worth it.

Great service, always availbe to leave the car whilenits serviced, great deal on an oil change for one price for the year..

We purchased our 2020 BMW 530E, our complete experience at Fremont BMW has been wonderful, Charles in the service department is awesome also we love the car.

Charles Way was very helpful!

My experience every time I go to this location BMW of Fremont is great customer service I have been to other locations and nothing like this location top notch. I was helped by Matthew and we was amazing with the updates on my BMW i8 i definitely recommend going to this location for anyone that needs their car fixed or looked at . 10/10 customer service and everyone is super friendly and welcoming to everyone thank you BMW of Fremont .

I wanted to buy a hybird car this time and went to couple of showrooms. And as last time, I got good help and guidance at BMW Fremont and finalized BMW X5 Plug-In hybrid. Setting up appointment was easy and Santosh helped me understanding the features of hybrid car and also gave us a test drive. The whole buying process was hasslefree and easy. Overall, its a honest and reliable place to buy the BMW car.

They accept your appointment in the morning and tell you they "haven't started yet and will not be able to start today because they are too busy", you better go find a way to pick up your car yourself. Then it turns out they don't even fix your car, they turn your light green.

Staff friendly. But 2018 x2 is an issue. I do not believe that a car with 21,000 miles, should have the issues that I have had. I have had to have the wipers replaced, drivers door screw coming out, tires needing replacement, 2 alignments in 6 weeks, brakes and rotors replaced, Seatbelt light coming on while driving , even though seatbelt is fastened. Did I get a lemon??

John's service is good. However, mechanical issue was not fixed. Powertran malfunction issue is still there.

I purchased an IX 50 a couple weeks ago. The sales experience was OK, but the after sales experience was disappointing: 1. The phone directory system is a piece of crap, It never get me to the person I want to connect. 2. The xDrive navigation did not work from the start, and reboot with the help from BMW Genius was not successful. And later I took it to the closer East Bay BMW and they fixed it. It appears that there is some destination related issue which prevented the navigation to load. I believe that Fremont BMW should have checked and fixed this issue before selling it. 3. Some other question/issues that I had were either not answered or not in a timely fashion.

Charles Way was excellent in providing us with service. Thank you.

Car repair under warranty. The staff was friendly and helpful

BMW is always my favorite!! This is my third BMW, I enjoy every moment behind wheel!!

I've bought a car here, sold one back, and done regular service. Everyone I've worked with has been nothing but straightforward and helpful. I will not hesitate to come back.

Waiting to hear from the dealership on when the mats will be shipped to me. The upgraded mats were included in the sales contract.

The workers are friendly and willing to to answer your questions. BMW of Fremont 👍🏽🤜🏽🤛👏 AAAA++++

Purchased a new BMW at this dealership this week and found the staff to be friendly, helpful and straightforward both on the phone and in person. They reserved the vehicle for a few days until I could get there and they had it all cleaned up and ready to go. Negotiations were short and sweet, without a lot of game playing. We all got what we wanted! I would recommend this dealership to everyone and I say that with confidence as I had shopped other dealers before buying and found that they pulled every trick in the book to jack up the price. Save yourself some hassle and go directly to BMW of Fremont, you won’t be sorry!

Ryan is an amazing Service technician. They have very good service.

This place is great, big thank you to Dan for coming through and working with my warranty company on this, great service and nice people. DEFINITELY way better than Weatherford BMW, what a waste of time that was. Thanks again Dan!

Great customers service, the service rep. Was very courteous, attentive and professional. Took care of the car as expected and made service recommendations. Great experience.

Charles Way is the best service advisor I have ever dealt with. Thank you for all your support.

We took our car for annual servicing and detailing and had a great experience. Matthew showed great care in making sure our needs were met, and went above and beyond (which I believe is rare in car dealerships)

We had bought the oil change package which would allow us an oil change every year for three years. So our year was up and we received not only a text message reminding us to go in for our service but also a phone call. On the day we brought the X5 in, our service advisor, Daniel, told us that the car wasn’t due for an oil change. We told him that we had the plan and he still didn’t want to service our car until we informed him about the multiple reminders. We also had a trunk issue where the automatic opener was broken so we had to manually open the trunk. We opened it to show him. He quoted us $195 just to check it, which we declined. Since the trunk was now stuck, we asked him to have the technician open it. When we received a text message about recommendation for additional service, we clicked on it only to find a video of the vehicle walk through. So we called him and was told the car was done and we asked him if the technician opened the trunk. He was confused at the request. After reminding him that we requested this when we dropped off the car, he said okay. When we picked up the car, the trunk was still stuck. We couldn’t even ask Daniel if he had talked to the technician because he wasn’t there. We been coming here for almost a decade between two cars and was surprised by pour service. Definitely requesting a different advisor next time.

TOWN LOVE .. best car 7 series especially made V12.... (like in ferris bueller's day off " if its there u must drive it " ) Best service dept and when its Time 4 a new car.... Nice loaner cars,... nice to have a dealership take care of its customers

I greatly appreciated the Service Advisors honesty of suggesting several options within my budget to fix and replace rearview mirror and front glass. I now have the options to take my BMW to the dealership or a company that specialize in replacing the whole window and rearview mirror

Recently bought BMW X5. Had a smooth experience with Sales rep Dilip and manager aulakh. The finance team transaction was quick and smooth. Looking forward for future business

The gentleman that help me was very helpful and figured out what problems I had with my car. I was pleased and would highly recommend his services.

I had a gread experience with BMW of Fremont. Sales and financial staff is very friendly and help me out at every step of car buying process. Dilip Khare was my advisor and he goes out of box and helped me out in custom order my 2022 BMW X3. He is very interactive with his clients and stay in touch with clients even after selling the car. He contacted me couple numer of times to check on me how I am diong with my new car. I would definately recommend go directly to him. Loan Manager Shadi also very friendly and gives you genuine advice for offers and deals that could save you tones of money over the period of onwership of BMW. Closing this, I would definatley recomment BMW of Fremont and stop by desk of Dilip Khare.

Recently bought BMW X5. Had a smooth experience with Sales rep Dilip and manager aulakh. The finance team transaction was quick and smooth. Looking forward for future business

I had a gread experience with BMW of Fremont. Sales and financial staff is very friendly and help me out at every step of car buying process. Dilip Khare was my advisor and he goes out of box and helped me out in custom order my 2022 BMW X3. He is very interactive with his clients and stay in touch with clients even after selling the car. He contacted me couple numer of times to check on me how I am diong with my new car. I would definately recommend go directly to him. Loan Manager Shadi also very friendly and gives you genuine advice for offers and deals that could save you tones of money over the period of onwership of BMW. Closing this, I would definatley recomment BMW of Fremont and stop by desk of Dilip Khare.

I had a gread experience with BMW of Fremont. Sales and financial staff is very friendly and help me out at every step of car buying process. Dilip Khare was my advisor and he goes out of box and helped me out in custom order my 2022 BMW X3. He is very interactive with his clients and stay in touch with clients even after selling the car. He contacted me couple numer of times to check on me how I am diong with my new car. I would definately recommend go directly to him. Loan Manager Shadi also very friendly and gives you genuine advice for offers and deals that could save you tones of money over the period of onwership of BMW. Closing this, I would definatley recomment BMW of Fremont and stop by desk of Dilip Khare.

I had a gread experience with BMW of Fremont. Sales and financial staff is very friendly and help me out at every step of car buying process. Dilip Khare was my advisor and he goes out of box and helped me out in custom order my 2022 BMW X3. He is very interactive with his clients and stay in touch with clients even after selling the car. He contacted me couple numer of times to check on me how I am diong with my new car. I would definately recommend go directly to him. Loan Manager Shadi also very friendly and gives you genuine advice for offers and deals that could save you tones of money over the period of onwership of BMW. Closing this, I would definatley recomment BMW of Fremont and stop by desk of Dilip Khare.

I like this dealer, I would recommend to my friends.

It has been a very smooth experience, we worked with Adam and he was very responsive throughout the process. He provided valuable advices.

Friendly sales and gave me time to test drive. Thought the finance manager was honest and helpful

Absolutely extraordinary service at Fremont BMW, time after time! I live closer to two other BMW dealerships, but I will take my car out of the way due to excellent service at BMW Fremont and the service advisors make it all happen, Thanks John Depalma

normal vehicle maintainace... oil change, brake fluid change?

Excellent service!

The sales person Calvin Gilyana is very unprofessional and rude. And lack of basic respect to customers.

Great experience at the dealership. Starting from Winnie Chen the sales manger that always kept me up to date on new opportunities even in a tough market, continue with her sales colleague Adam who help my wife navigate and find the right car. They helped us buy the hot X5 xDrive 45e at a very attractive price. Thank you Winnie and Adam.

Great service and experience there. Thank you.

Service was performed excellently, But the parts were sooo expensive, The markup for air filters, engine oil etc must be close to 100%. Labor costs are also much higher than private shops!

Excellent service

Dana, John and team did an excellent job replacing my soft-top and hard-top headliner. Not an easy operation. Dana has been servicing this car since new in 2001, no one else I?d trust to do so.

While other dealers told me the order will take over 6 months, BMW Fremont only takes 1month and get my car delivered. My sales manager Jorge stayed up till midnight and detailed explained everything of my new car, very smooth toturials. Definitely a truth worthy dealership.

Friendly and attentive staff. Service was great

Good customer service excellent Experience on point treated very well I?m always going to buy a BMW

Charles, service rep is very nice man to work with

Took the car in for an oil change. Made an appointment dropped it off Friday morning. I kept calling in the afternoon to get status and it took them a few hours for them to call me back. They said my car was not ready because they had sick calls and that it would be ready on Saturday. I didnt bother calling in on Saturday. I called monday and same thing, I didnt get a call back till 5:30 stating that my car was ready and that they close at 6. Finally picked it up Tuesday morning. They could have been honest at the beginning and told me it was going to take longer than usual so I could have planned better for my transportation.

I’ve gone to BMW Fremont for years. It seems that over time their service has only gotten better. Nick is a great service advisor- very knowledgeable about every model!

It was good experience had a great sell person Alexia Gonzalez. He went over and above to take of me. I was able to get the car I wanted. Easy smooth process every step. Staff were are friendly.

The people that work at BMW Fremont are all super friendly and professional! The location is kept clean.

My Client Advisor, Daniel, is very helpful and friendly. He explained all the features very clearly with patience. He even emailed me a week after the purchase to follow up on how my experience with the car is and offers to help if I have any questions or issues.

First time BMW owner as I have bought Lexus most of my life. Honestly, the buying experience for my three Lexus vehicles at two different dealerships was overall a better experience. Its hard to explain but you felt more catered to as a customer. However, my salesperson at Fremont BMW was helpful through the process and has quickly responded to my follow up questions even after we drove off the lot. I do wish we could have spent more time going over the tech of the car. There are so many features! I also know they offer free follow up sessions with a "genius" to go over the tech. That is nice. There was also some confusion over what I thought were missing items (first aid kit, tire pump) that I later found out on my own are are not on US spec models, but our Salesperson didn't seem to know that. Time will tell on the dealership when I bring it back for service in the years to come.

I went to service my BMW on Saturday. After arriving the service department lobby, a staff welcomed me and asked me to wait at the waiting area. I am not sure if service department was short of staffs or have some other reasons. I waited for 45 minutes until my advisor call me. Other than the waiting time, everything with the service was perfect.

Ali is great to work with! Thank you Ali and BMW of Fremont for a job well done!!

My service rep, Matt, was friendly and delivered on all the things he promised. My car needed a software update and it was done in a day with no issue.

Matt from the service department is so accommodating . My total experience is beyond great!

Sales and service department are excellent people to work with very thorough and know what there doing.

So far I have purchase 2 cars here. Service was great both times. I did not feel any pressure. In fact I think I spent a few weeks going communicating thru email before I ever stepped inside the dealership.

It was a perfect experience. I had to just drop my car with the keys and rest was all taken care of.

Very welcoming and a place where impossibles on a bmw is made possible. Don’t forget to Ask for Charles!!

Thanks BMW Fremont. Sheruz and Eddie both are knowledgeable efficient and willing to go extra mile to help me.

BMW of Fremont is by far one of the best dealerships that I’ve worked with both sales and service. Unlike the other BMW dealerships that are available in the peninsula, BMW of Fremont sales department is very straightforward if they can make a deal with certain down payment and getting your monthly payment, of course right now inventory is very scarce and demand is high so I understand that, at the same time I was able to return my car have lease protection and not pay over $2200 worth in repairs so I’ve opted out of buying/leasing another vehicle. I will say as a avid BMW fan, if you’re a consumer get the lease protection, the only thing I’ve got to pay now is $350 lease disposition fee instead of $2550, so the lease inspection Terrance inspected the whole vehicle and saw a chip on my bottom side of windshield and that was like $1200 of course some other dings and scratches the penalty charges went up. Again I can’t stress enough that if you’re going to lease a BMW you need to get lease protection so you’re not going to be surprised 😮 paying those penalties, I would lease another car maybe when there’s more inventory and near 4th quarter as there will be more incentive from the manufacturer, this gives me some time to save up. So if anybody is reading this get lease protection and tell them Eddie K sent you!!!

Our experience with Ed and Marco at BMW Fremont was great! We were first time BMW buyers and they walked us through the process, answered all our questions, and remained patient as we made the decision to purchase. We shopped around quite a bit and were in communication with a lot of other dealerships in the Bay Area, and one thing that stood out to me about Ed at BMW Fremont was his responsiveness via email and text message throughout the process. Other dealers would not return emails or would not answer my specific questions but send unrelated and unsolicited communications that obviously were not with my needs in mind - not these guys. Well done, BMW Fremont. Thank you.

Appointment times mean nothing. It's one of the reasons I had stopped using this service department. No acknowledgement of the 25 minute wait or explanation. No customer at the counter when I arrived at 7:35am. When I returned the service advisor wasn't available. That's fine but the guy with his feet up on the counter at the register told me "he'll be back" no offer to let him know I arrived or return my vehicle. None of the other sitting advisors bothered to look up. Mercifully Daniel walked by and helped me straightaway. Made sure I knew what had been done and got me out and on my way within minutes. He was fantastic 👏

Best BMW service team I’ve ever encountered. Efficient, polite, thorough. I was in and out in less than 10 minutes when picking up my car after flat tire replacement.

The experience of service on my BWM 440I was awesome seamlessly. I called and made an appointment over the phone. As I brought the car in and reaffirmed my entertainment display issue with the customer service in and out less 10 mins. BWM even offered the Uber to drop me back to my work in which less than 3 miles from the dealer. The CS contacted a few hours later for car pick up. The customer service by far as good as its slogans ultimate driving machine!

The worst service department. Left my oil cap off and the car was smoking clouds of smoke as the oil was exposed to the air.

We have ordered a custom built X3 through Fremont dealership. Everything went smooth and more or less expected, considering today's situation in the car market. Personnel ware nice and helpful.

I dropped off my vehicle for routine maintenance and was told there are a few repairs needed, no big deal, when I came in to pick up my car I told my adviser that I was sold a parts service contract at time of purchase of the vehicle and that the repairs needed should be covered... the adviser proceeds to tell me he has no idea what that is and that I would need to call myself. I asked if he could get me the info to call and he said that he doesn't have access to any of that and that I should call the finance person who sold me the car. I would have understood if he said he was busy or didn't have anyone to reach out to, but this guy, Ryan, didn't even bother asking anyone, even though there were at least 4 other guys in the service department just hanging out and chatting and laughing. I was the only customer there! I have called on my service contract and thankfully I do not have to return my business to this place. I will not be bringing my X3 to this place for any other service needs.

Great place to get your BMW serviced. They were able to provide the best In class detailed service to my vehicle and suggested the right things to change with proper reasons to it. Very happy with the services and the agent is so responsive and provide detailed answers to any questions.

Excellent customer service during the test drive, offer conversations and with the financial department! We are very happy with our new BMW and appreciate all the attention we received at this dealership. The financial representative even went above and found rebates on service agreements to bring down our costs a bit. Only thing we wished had happened was when BMW of Fremont readied our car to be driven off the lot, they forgot to check the air on the tires. We got an alert when we got home that they were all low and spent all this time trying to figure out how much to fill the tires and where to fill them. Would have been appreciated if this had been taken care of for us before we left. Especially for a brand new car

Great Communication and customer service. The buying experience with Edward was more of a casual conversation than a high pressured sales push. Not rushed at all. Finance side of the story was the same. The show room actually had a calm, friendly atmosphere. We drove from Livermore, saying to ourselves BMW of Fremont would be the only relatively long-distance dealer we would try. I am glad we did. We bought a pre-owned Infiniti QX70. If we look at a BMW in the future, this is the place we will go.

Service Experience was great for my X3. The service manager and the technician were awesome and huge shout out to Daniel in helping and keeping in touch with me through out the process. Perks included one way drop off to home. I would recommend BMW Fremont is the best place for service..i felt the difference in my Car it was smooth and sanitized although it’s a general service.

Horrible dealership. Never fixes the problem. They charge you arm and a leg. And the same problem happens with the car again and again. No warranty on there work. The problem is not they don’t know what’s wrong with the car it’s just they don’t fix it completely so that you can keep coming back. Unprofessional people. Spoke to the company director manager. She is not helpful as all.

Bmw service department and all of their staff are amazing and are always making you feel welcome. I took my car for service and I was amazed with the service they provided and they were always giving me updated of the service. Everything was amazing. Good Job 👏🏼

Staff was very professional and great communication through the entire process.

Came here today for the Takata Airbag recall today for my BMW M5. The service manager John was not on par of what I expected a BMW service at all. They kept my car three hours and ended up give me a spare-sheet indicates my car is not affected by the recall. John let me go saying “everything is taken care of and we switched out your airbag” this obviously is a lie. Called BMW cooperative recall team and they still indicated my car still has the open 17v-047 Recall and I have to reschedule my recall appointment with another dealer!In the meantime this dealer don’t even bother to answer the BMW cooperates recall team’s phone trying to figure out what went wrong within normal business hours. Total waste of time and effort here. Please stay away from their service team, there are plenty individuals BMW specialists shop here at Bay Area can do much better service plus way less money than those guys. I’m a long time BMW fans and brand loyalists but this time they indeed let me down.

Appointment was for 4 new tires and alignment. Appt was for 7am and they took me right in, no waiting. Best to make an appointment prior as they truly honor those with vs. without appts. Nick is always so courteous, thorough and responsive, just an all around great service advisor to work with. I’d highly recommend Nick, I also like how they now send you a link to review the video taken showing your vehicle on the hoist and your service technician explaining what’s going on and what he’s doing.

I’ve had an excellent experience with BMW of Fremont. They do a thorough job of investigating and fixing issues that I note as well as inspecting for other potential issues - which is a great thing while the car is under warranty!

Excellent staff professional knowledgeable and timely communication - Big thank you to Matthew Richardson - amazing service and friendly

The service manager was very cordial, knowledgeable and kept us appraised on ongoing work. He also recommended additional work that was needed on the car.

Thank you, selling my vehicle to you was very easy and will consider Fremont BMW in the future . Your price was fair and very convenient.

My car needed service and tired changed I knew that was probably gonna take the whole day. With the cars shortage there wasn’t any loaner cars available. That day I also had few appointments with my kid I told Matthew Richardson my situation. Matthew Richardson facilitated a loaner car. Matthews also very knowledgeable and kind

The only good things about this BMW dealer are the car itself and Winnie, the sales person who is kind and doesn't do a hard sell. However, there's not much assistance from the finance people . They will discourage you from paying cash but none of the fees, price, interest rate of 4.9%etc are negotiable. They will say that everything is dictated by BMW and there' nothing they can do . Oh well. At least i was able to haggle for a gift that's not a key chain.!

Matthew provided excellent service by explained detail of how my vehicle going to be repaired.

The sales agent initially did not seem interested. Maybe he thought I wasn?t there to buy. He didn?t care to ask me what I was looking for really. It was kind of - there you go, take it or leave it kind of an attitude. Then, when I did decide to buy the car, at no point did I get a feeling that they had my interests in their mind. I felt like I was getting swindled. (though in their defense, they didn?t force me to do anything directly :) ) But, I would never buy another car there. They just lost my trust.

Excellent costumer service, from the costumer service over the phone and all the way to in person service they are always on top of my husband car needs. Every time I’m here they are very nice with us.

Great experience working with Linda Vu who was extremely helpful with making the deal as perfect as possible. I am thankful to get in touch with Linda and her expertise helped me greatly to select a car of my dreams. Thanks

Sent for a recall fix. Ryan G was very helpful, polite and informative. Told me in stuffs in detail and soft recommendations. Offered me ride back home if I wanted, I had not chosen it earlier. The BMW of Mountain View tire center person was pushy, Fremont guys were awesome!! Will come back here again.

BMW of Fremont is reliable and trustworthy. Even the servicing is prompt and they are accommodating as well. Charles is great to work with too. He takes care of his clients.

Quick service. Car was thoroughly cleaned as well. Staff was helpful and waiting area was clean.

Customer service was great and I was treated with respect the entire time. Compared to other dealerships I've been to, BMW of Fremont does not pressure you to purchase a vehicle and lets you take your time even if you aren't planning on purchasing a vehicle that day.

Great and pleasant experience at BMW Fremont service department. Not pressurized into getting unnecessary services done. Unlike lot of other car dealers out there.

Friendly service and detailed explanation on every steps. At the end, I got a pretty good deal during this pandemic, car-shortage moment. Highly recommend!

SERVICE WAS EXCELLANT! ALWAYS NICE TO RECIEVE A FREE LOANER, MAKING DROP OFF SO EASY TO GET BACK TO MY DAY. CUSTOMER SERVICE GUYS (DANIEL) ARE TERRIFIC.

Experience was great. Though, my service was covered by warranty, the service manager and the technician were helpful in understanding and keeping in touch with me while the issue was being addressed. I was provided with a loaner for few days while my car was being repaired. Service perks included one way drop off to home.

Nice place to shop around for new BMW around the bay area.

I had my car brought in from the body ship to fix the sensor that was damaged in an accident. Mathew Richardson was my contact and took the time to order the parts and had the job done asap. it was a great first experience since I bought the car in November

Great experience. Actually went to a couple different BMW dealerships across the Bay Area and was disappointed by their service. So glad we went to Fremont to purchase our X7. Alexis and Vincent were especially pleasant to work with.

Charles is very helpful and gave me great customer service. But don?t work with Max

Very friendly staff and service is really good. They answer all your questions and give you all the information needed.

Nick Lal and his technicians took great care of our BMW M2 and even provided a video summary of the service visit before pickup. The loaner car was smooth and new and provided a great look into the latest BMW products.

Very easy process to buy a brand new car. Saw the car At night and came back next to finish the paper work , in and out very quickly

Service was fast and car was ready on the promised time. They delivered the vehicle washed!

4/9/2022 - 3 Star Rating: Never had a problem at Fremont bmw before, but as of my last visit Ive had a big issue. My vehicle needed to be fixed and the communication was there throughout the process, but when I finally picked up my vehicle and drive it to work, 5 miles later the same problem killed my engine. Spent another day waiting for tow trucks on the side of the road only to hear that they would do a better job this time. I don't think that's how business is supposed to be ran. If the same problem persists, why did they keep my car for 3 days already and what did they work on? 5/3/2022 UPDATE: Ever since that first visit on 4/9, my car was in and out of BMW Fremont service garage. Many issues arose from this visit ultimately ending up with a whole engine replacement. Matthew Richardson and the Director of Service Dana Caldwell helped me through the whole process of the replacement. I was even given a loaner vehicle during a time where loaner vehicles are sparse due to the pandemic and chip shortages. They both were very perceptive of my feelings and situation having my vehicle breakdown. They helped me with warranty redemption and advocated for me with BMW NA in getting a new engine for my vehicle. Hands down the best customer service from Matthew, Dana. And team. 5/5 stars

Courteous, efficient, high tech, flexible, professional.

The process was moving smooth and fast in the past week when I bought my release-out. Great job !

4/9/2022 - 3 Star Rating: Never had a problem at Fremont bmw before, but as of my last visit Ive had a big issue. My vehicle needed to be fixed and the communication was there throughout the process, but when I finally picked up my vehicle and drive it to work, 5 miles later the same problem killed my engine. Spent another day waiting for tow trucks on the side of the road only to hear that they would do a better job this time. I don't think that's how business is supposed to be ran. If the same problem persists, why did they keep my car for 3 days already and what did they work on? 5/3/2022 UPDATE: Ever since that first visit on 4/9, my car was in and out of BMW Fremont service garage. Many issues arose from this visit ultimately ending up with a whole engine replacement. Matthew Richardson and the Director of Service Dana Caldwell helped me through the whole process of the replacement. I was even given a loaner vehicle during a time where loaner vehicles are sparse due to the pandemic and chip shortages. They both were very perceptive of my feelings and situation having my vehicle breakdown. They helped me with warranty redemption and advocated for me with BMW NA in getting a new engine for my vehicle. Hands down the best customer service from Matthew, Dana. And team. 5/5 stars

Charles is amazing. He is genuinely kind, helpful and engaging. Communication was great with updates and realistic expectations. The shop was persistant and did not stop until my issue was resolved. Big for me was being addressed by my name. I was respected and taken care of.

Excellent customer service. They were able to immediately identify the issue and fix it with precise knowledge!

the sales person Daniel Jordan though very young shows a maturity and product knowledge which far surpassed anyone i have met in the past. We are Subaru people and buying a gas BMW x3 was not our plan but we have two Subarus and wanted to try something different. We just hope the maintenance and post warrantee upkeep doesn't bury us like our Volvos did. The only part of the sale is the grueling the F&I people put you through trying to sell extended warrantees and maintenance plans. We seldom use dealers to service our vehicles after warrantee given a $125 DOLLAR AN HOUR LABOR COST OVER OUR SHOP. We take excellent care of our cars. I sold my Tacoma pickup for $20,000 which is $7000 more than the dealership offered me in trade. Something wrong with that low ball offer for trade. The only Person in the dealership we would do business with was Daniel Jordan. He truly is their best and brightest and so helpful.

I love to come here for great customer service. The service department is awesome esp. Charles. He is very professional and friendly.

My service rep was 🤩 awesome. He was very helpful and still is, listen to my concerns and still working on the problem and helping me solve it. Side note: Max attitude wasn’t very professional!

I purchased a used Mercedes 2017 GLE from this dealership for my birthday. The used car salesman did not know much about Mercedes so I'm not casting aspersions, but we did not test drive on freeway, did not pop the hood and he did not know much about the features of the car. However, I have not had any issues as the car is in great shape and I am happy with it. I must commend their service department which was outstanding. My rep was Charles and I give Kudos to the mechanic who discovered that knocking feel on the steering wheel was actually an alert for lane intrusion. Otherwise, I would have given 5 stars

Great staff, excellent service from Khaled! This is my Second M3 from BMW of Fremont, and its always a great experience! 5 stars!

Great purchase experience with Winnie Chen, she is kind, attend to detail and always on my side to answer my questions.

Leased a car from here 2 weeks ago. Would not recommend this place, everything required multiple follow ups, issues still not resolved as of today. Staff sometimes rude.

Had my car serviced last week. The advisor was nice and helpful. They left my car key to front desk at the sales department (closed at 9pm), because I could not pick up my car before the service department was closed at 6pm. However when I got there at about 6:45pm, I found that my car was running in the parking lot. Obviously whoever parked my car after car wash forgot to turn it off. My car was ready at about 3-4pm, likely had been running since then.

Great place, great staff!!

Unfortunately, they forgot to reset my car service car computer. I have to go back and get this taken care of. In general, all was fine. Thanks

I dropped off my car in for service in the morning and it was ready by noon. The specialist who assisted me Daniel Boyd was very professional. He was able to assist me with all my needs.

excellent ,good service and customer service ,friendly staff

Everyone was very nice and helpful great job once more Thank You!

Service is great! $380 for an oil change is relatively high though.

John Depalma provided a great customer service experience!

Sent my car in for oil change service at 9am, was told will be ready in 2-3 hours, either wait over there or they can offer Uber ride. So decided to Uber to office. Called them back after 5 hours because never received any call from them, the service agent said might be finish by end of the day or tomorrow… ask if I want a loaner car ( when i ask in the morning, they said they don’t have loaner service anymore), then I ask why it take so long, this morning mentioned should be completed within 2-3hours, the most funny replied in life… the 2-3 hours is when the car go into the garage and not when you drop off, they have a very busy schedule and short of resources… this is not acceptable, if you can’t make it, let be honor when people check in or ask for rescheduling, not everyone can waiting for 24hours oil change! Ridiculous service center, not recommending!

This review is base from my current visit at BMW Fremont. It was very smooth process staff were nice and attentive, very helpful and answered all my question. Thanks to Dana and Daniel Boyd for making my visit a superb one .. keep up the good work !!!

My saleswoman was very efficient and stress free process. This was most quickest process ever

My advisor Ryan Geary was super helpful and courteous. The parts for my car were delayed as they needed to be shipped from Germany. Ryan was on top of it and kept me informed on the progress of the repairs of my car. I would highly recommend working with him.

Had problem with my BMW X3 passenger airbag light being on which indicates ?airbag is off?. Had it serviced, paid $249 for diagnostic fee, and I was told dirty windshield was the main cause!! Hard to believe when the windshield wasn?t that dirty!

We always receive awesome service at BMW of Fremont. Charles always takes care of us!

Had a great experience at the BMW dealership in Fremont, CA. The staff was very friendly and professional.

I made arrangements through email and text with Calvin and the process was incredibly smooth. The facilities are great and the staff is accommodating and welcoming. If you?re looking to buy new or used you can?t go wrong visiting.

We had a very pleasant car buying experience at BMW of Fremont despite the shortage in inventory. Our sales associate Calvin was extremely nice and helpful in helping us find the right car and followed up with shipping status. The leasing process was also simple, easy and quick. We enjoy the car we got!

I took my BMW X1 for an alignment and service maintenance at the Fremont BMW. Nick who?s my service advisor was very friendly and courteous. I recommend this dealership for your maintenance service need.

My experience was excellent at BMW Fremont dealership repair service.

Excellent services . Keep updates for end of time.

Daniel is excellent in customer service. He has positive and welcoming attitude. I really like that.

Waited 3 hours for basically an oil change. Felt that was excessive. They knew I was in the waiting area as I had travelled quite a distance to have the service done at this dealership. I had an appointment and was on time for that and told them I had to wait for it. Was very disappointed that they could not do an oil change faster. Will reconsider going there next time.

Good experience overall. Appointment on schedule and car was cleaned up nicely.

I’ve always had great service at BMW of Fremont. Employees are helpful and friendly. I recommend that everyone get service here!

Excellent service, great people, good comunication.

Once again if you do come to this location STEER CLEAR OF “MOHAMED KAMAL” . He seems genuine and like he has your best interest but does not care once you’ve given your money .

Mr. Nick Lal (BMW of Fremont) is truly to be COMMENDED for his Professionalism, Patience and Personal Attention always given to us for servicing of our BMWs (purchased at BMW of Fremont) for more than 30 years! He is, simply, the GREATEST and so people-oriented!!!

Good service! Definitely recommend!

Fast service with timely communication. Overall touch-less experience.

The service advisor was very courteous and vehicle was ready as promised.

Good service , only inconvenience thing is I have to find someone to take me to get my car when the service was done.

Sellling car was easy but took longer than expected Gigi?s customer service

Very much appreciated the efforts of Calvin Gilyana. He was helpful and forthright. Communication was great. Thank you.

I am always amazed with the service provided by BMW of Fremont. I went in for my second service, they reached out to get it scheduled and then offered me a ride back and pick up. All through out the process, they were transparent with the work and explained it clearly. Charles was the service advisor and was very attentive and guided me along the way. After all these years, I am glad that I am getting my BMW serviced here.

Better inventory Great salesperson.

Good service and very friendly

Had my 540i serviced here again. Nick always provides 5 star service from finish to end. Highly recommend servicing with him.

Great services! Got our new car earlier than expected during congestion everywhere ~ from Wai.

Went on appointment time. And it was ready within 2 hrs as promised.

Moved from 3 series to 5 series. Nice experience from start to end. My first hybrid drive experience. Enjoying it.

In general, BMW Fremont has great service. Generally, they try hard to accomodate schedule and turn around service appointments quickly.

Good experience and great follow up. Mathew kept me aware of the necessary repairs that were required.

Thank you Calvin and BMW of Fremont for a smooth, no nonsense transaction. You guys were great! Absolutely love my 2022 BMW 230i!!!

The Reps and Fremont helped me through the process and I was able to walk out with the car same-day.

Love the timing and the loaner Charles is great

Dan was my service representative and was very detailed on what was performed. He said the car would be ready by 3:00 and he called at 12:30 to tell me all services were completed.

All I did was to make a deposit of $500 into my trading account and with the help of Mrs Taisha Carson, I got a profit of $6,200 in 7 days. Now I understand why they are so many recommendations about her. You can contact her via Email: taishacarson021@gmail.com Whatsapp: +1 (910) 502-3651

Honest, high quality, and timely service. I have been price gouged by other dealerships in the city in the past for unnecessary repairs. However, BMW Fremont always ensures a pleasant customer experience. The facility is well maintained and the staff are extremely helpful. They ensure a perfect diagnosis and go above and beyond the scope of the work needed. I highly recommend this facility to anyone looking to have their BMW cared for by the best.

check in is fast and simple. The staff is always very helpful and nice staff.

Have appointment at 7:40AM just oil change only and it was completed at around 5:30PM . Very disappointed and a useless scheduling appointment.??

My BMW X3 m40i lease has expired. Dilip from BMW Fremont contacted me and explained all the options I have. I choose a buy back option. He made the transition as smooth as possible. Also, thanks to Macro - the loan officer - the process was fast and pleasant. Mathew from service department took a really great care of my car. I got it back looking brand new. Thank you BMW Fremont!

Brought my car for repair due to leaky oil pan gasket. I was pleased with my experience overall but was a bit disappointed by the fact that BMW of Fremont no longer offers loaners to customers. As for the repair, it was covered by my vehicle factory warranty so it was a relief not to have to cover that out of pocket. I own multiple BMW vehicles so I have been coming to this dealership for some time. The place is always clean and most of my visits have been pleasant.

Service was speedy, and I kept getting constant updates from the team

I went for a service check and found out one of the rear tires went terrible. Nick lal took extreme care in servicing with continuous follow-ups and arranged a loaner car while the repair and alignment took place. Now the car feels much better after all the service and fixes.

Customer service is great ! Easy to make appointments. Nilesh Lal is a great service advisor. He makes the whole process of you dropping and picking up your car go very smoothly. He accommodates you according to your schedule and makes your appointment convenient for you.

Is awesome , good service and excellent attention of the personal

Overall, my experience was mixed. With the supply shortage, there weren't too many vehicles to choose from, but they happened to have one left that I was interested in (an X3). Working with the sales advisor, Mohamed, was straight-forward and I appreciated not getting the hard sales pitch. It did take a while longer than I would have expected for a sales advisor to help me (weren't many other customers in the store and lot's of employees), so I stood around awkwardly in the lobby for several minutes before Mohamed agreed to assist. Still, overall the sales process was smooth. Where I encountered frustration was when I entered the finance room, where there was a rather pushy sales pitch for add-ons that I didn't think I needed. I ended up adding services that I now regret (my faulty not theirs...finance was just doing what they are trained to do). Then, two weeks after purchasing and trading in my previous vehicle, my trade-in is still not paid off and I have no indication as to when it will be.

Everything was as described on the internet. The car was super clean, service was very helpful, thanks Jorge! The only bummer were 2 door dings that probably got scratched in the lot. Stuff happens:( and this was on Sunday and I couldn't return later. Everything else was great! Thanks Freemont BMW!!!

Great service. Rey was extremely patient and reasonable. He was very patient and respectful with me. He answered all my questions and I really felt like he had ny best interest at heart, at least when. Comparing him to “most car dealers”.

It was easy and quick process. Service advisor Matthew Richardson was helpful.

Great experience very helpful and professional, timely response. Edward Molina was a excellent sales person.

I really enjoy coming to BMW of Fremont. Everyone is attentive and respectful. My car is taken care of and I trust the repairs. Always a good job.

Nick is a long time and trusted service rep. Always outstanding service.

It wasn’t a horrible experience, but it wasn’t great either. To make a long story short we had to wait over a week for the car to be smog and certified preowned. In that time, even though we signed a form promising to pay a certain price, the price was increased by more than $2000. We were told it’s because they had to add new tires. We were sold the car with missing parts on the interior of the car. A few of the parts will not be replaced and we have been waiting for over six months for the other one to come in stock. I won’t do business with Fremont BMW again.

Very nice experience. Everyone was nice and transaction moved efficiently

It wasn?t a horrible experience, but it wasn?t great either. To make a long story short we had to wait over a week for the car to be smog and certified preowned. In that time, even though we signed a form promising to pay a certain price, the price was increased by more than $2000. We were told it?s because they had to add new tires. We were sold the car with missing parts on the interior of the car. A few of the parts will not be replaced and we have been waiting for over six months for the other one to come in stock. I won?t do business with Fremont BMW again.

For servicing cars, this is the best dealership to deal with

Happy with the friendly service from Customer service, Buying process, facilities

Expedient and welcoming service team. Showroom was very clean and inviting.

They gave me a good services and they gave me a good discount and I am happy with my car

Alexis Gonzalez help me make there?s purchase and I could not be happier with the decision I made.

Had a great experience working with BMW of Fremont

Charles always does his best to provide excellent service. We are so lucky to have him as our service representative.

It was a great experience buying new car. I would highly recommend it.

Ray was very courteous and made the buying process very pleasant. The BMW Dealership in Fremont is top notch.

This dealership really needs to improve on customer service. They should listen to the customers and treat them respectfully. We waited for 5 hours to get our paperwork done after we decided to purchase a car. The manager did not return my texts or calls to deliver my car after couple of days. We felt pretty stressed out the entire time of this transaction. The sales folks have a very lackadaisical attitude and did not make us feel welcome. This dealership had the car we wanted and that is why we went here. Also, they did deliver the car after a lot of requesting, which was a good thing.

Alexis made my buying process, from the initial phone call to handing me the car key, very smoothly and less stressful. He presented himself as someone who was there to truly help getting the car I wanted wiithout the usual car dealership pressure. He even picked me up with his own personal car to bring me to the lot so I could just drive home with the car I just purchased. Thank you Alexis for the great help.

Buying a car is a huge decision to make, specially in this time of pandemic, shortages and inflation. Honest review. I have been window shopping for BMW X3 for quite sometime now but there has been shortage everywhere. I was torn between buying 2019-2020 model to save some money. But when I actually talked to Sohail, one of the sales person I realized that the small price difference is not worth it compared to buying a brand new one. There were very few 2022 BMW X3 xDrive so I had not much option. But again this is due to the shortages brought by the pandemic. Nonetheless, the car is brand new and still has nice color and aesthetics to it. I was able to test drive but I hope I had the chance to learn more about the more complicated technologies that go with it. Luckily Sohail is very responsive to all my inquiries regarding the car. I ended up trading my old car and they were able to help me get a good price also with the help of Max. It took us long time to decide but of course it is a huge decision to make. So I recommend going early so you can have all the time you want and not rush in to a huge decision like this. When we were outside talking to the sales person, I got a quote of my monthly payment for the car. I wish they could have explained "base pay" not including all the warranty. I jumped into conclusion that was my monthly payment. When I went inside with actual finance manager, my monthly went up because I had to purchase warranty services. But Shadi was able to explain and help me get a good deal for my warranty and look for other ways to lower my monthly payment. Tip For first time buyers like me, you wont know your actual monthly payment until you talk to the finance manager. This is my first car purchase and I totally trusted everyone in BMW Fremont because in this time of pandemic I believe they only want to provide honest and fair service/price to customers. Overall, I am very satisfied with my experience.

Nick was awesome. He explained the service needed and ensured the car was returned back in time even during the holidays

Charles Way, Noel Tobias, Ed David and Gretchen Sprenger are the most wonderful people I have met! They truly care about their customers! The BEST BMW dealer around! I wouldn’t trust my car with anyone other than them!!

Great dealership, great people. Especially Winnie Chen helped with both my BMW purchases, some trade-in deals and my friends’ cars as well. Highly recommended.

The people, knowledge, and customer service here is amazing.

Had a super experience here. They were so friendly and got everything done in less than couple of hours. Even followed up with me after a few days. Really one of the best dealerships I have ever worked with . Their general manager is so helpful and polite .👌🥳👍

BMW if Fremont does excellent work keeping my BMW working perfectly. I came in for new tires after I got a flat from running over a pothole. My service adviser, Nick, was great, supportive, and knowledgeable about my car. And he gave me a great price on four new run flat tires! They fixed a few other items perfectly! I’m never disappointed by the repair service at BMW in Fremont! And for tires the prices are better than Wheel Works or America’s Tires! They also pay for the rental car for a couple of days! Terrific!

Charles who was the service representative was great.

I have been having my car serviced from day 1. It is because of Nick Lal has always providing the best customer service.

Nick Lal is remarkably, he is always friendly, polite and treats you like a valued customer even when I bring my 2007 BMW in for service. He always goes the extra mile. He is setting the standard for your Customer Service and customer experience. Please relay Thank you, again to Nick.

Amazing experience at Fremont BMW, they had the X6 we were looking for! The team has excellent customer service! Highly recommend Adam Noble our sales person, Andy and Max are a great team, they made our car dreams a reality! 😊

Excellent service. Charles Way was very helpful in giving me valued information about my car and the repairs needed.

Great experience! Found the perfect car for our family.

Winnie is a awesome salesperson do come look for her! She speaks Chinese and is super helpful. I give her 5 star.

Bad Customer Service follow-up

John Lund is a good and knowledgeable service advisor.Highly recommend

John Lund, My service TECHNICIAN was very knowledgeable , friendly and professional. Lately, I’d given up hope when dealing with customer service reps because overall , no matter what company I’m dealing with, staff members are not knowledgeable and could care less about my concerns. John restored my faith , was patient and answered all of my questions. He is a great representative of BMW.

After having the most horrible experience in BMW Burlingame I was hesitant and fearful to take it to any other dealer. However, BMW Fremont restored my faith. The service was over the top! They were so helpful and took the time to listen and explain. Great service and great people that won't disappoint!

Nick was courtious, knowledgeable and pleasant. Nick is the service agent and my point of contact when I took my car in for repairs. The problem was fixed when I picked car up.

Fantastic service in sales! If you are in the market for a new BMW, this is the place to purchase. I highly recommend it. 😀

We wanted to have our broken windshield at your dealership. We called ahead of time and an associate informed us that they will call and schedule us as soon as a loaner car will be available. After 3 weeks, we never got a call, forcing us to have the windshield replaced by Safelite. We made an appointment for re-calibration but when we arrived for our appointment, they re-scheduled us citing not enough time for them to finish the job. We went back at the re-scheduled appointment only to experience the worst, inhumane, descriminating and insulting event in our lives. Our charges were obviously padded as our adviser, in his fast and deceiving talk kept telling us the "necessary" things that needed to be done. We were shocked to to be charged $900 plus. We bought a BMW to experience the driving experience that the advertisements claim. WE ARE MISTAKEN. We are owners of Mercedes Benz and Lexus cars -these cars have given us the durability, comfort, luxury and service that matches our needs. OUR SERVICE EXPERIENCE WITH YOUR DEALERSHIP CONVINCINGLY PROVED TO US THAT BMW IS AN INFERIOR CAR. Our riding experience was even made worse when we were given a loaner car that was not a BMW. We saw that a BMW loaner car was given to a caucasian but not us. We were sent to an Enterprise many miles away wasting our time. The loaner car was dirty and uncomfortable. We are are asking you to refund the unnecessary costs padded to our bill. WE ARE ALSO FORMALLY INFORMING YOU THAT WE WERE UNDULY RACIALLY DESCRIMNATED BY YOUR DEALERSHIP. Pat Lauder M.D.

My Service advisor John Lund was very professional and honest. I got the car back with all problems resolved.

Purchased my new car last week, and Calvin is wonderful! He is very responsive to emails and any questions I had. Purchase was quick and easy. Look forward to going back for any future needs.

I drop my car off and I know when I pick it up John Lund will have made sure that my car was good and ready to go! He's the best service rep!

Charles Way and his service team are awesome👍I could get the service on my 2021 X7 quick and easy within a day. Constant update and communication. Way to go guys

BMW of Fremont consistently provides great service. Thank you Courtney for being so accommodating and getting my service done quickly, and with minimal disruption to me.

I recently purchased a vehicle from BMW of Fremont and had issues with the individual(s) that push the warranties and add-ons and process the financial transactions. We left our interaction with these individuals feeling disrespected, demeaned, and furious. What should have been a simple transaction turned into a fiasco. Our "offense" was wanting to use a personal check for the transaction. We only completed the transaction because of the amount of time we had already waited for the car to arrive, but we resolved to NEVER purchase another vehicle from BMW of Fremont or use their service department even though they are the closest BMW dealership to our house. Any dealership that thinks it appropriate to treat their customers the way we were treated is not a dealership I want to work with in the future.

Good buying experience. Came from Roseville to buy a new car that I couldn’t find at any other BMW dealership. Dilip was very helpful.

They are the best when it comes to BMW dealerships in Bay Area. Calvin from sales and Nick from service departments are the best. Highly recommended.

Had a great buying experience of a used SUV - it was very clean, exactly as advertised, and the whole process, especially including fixed-price, was smooth and efficient. Linda was super helpful all the way through. Would easily buy there again.

I made this service appointment for a gas leak concern on Friday 8/20/21 and was given an appointment for 8/22/21 at 11:20am. Upon meeting Mathew, his attitude towards the SULEV warranty on my car was insulting. Probably because it's a 2008 BMW. I'm sure he's a lot more accommodating if you have a newer model and look the part. Keep in mind I had called the dealership prior to my appointment and made sure that they would be able to provide a loaner. When I arrived for my appointment, Mathew informed me about the "new" rule instilled in April regarding loaners.. He informed me that their new loaner protocol states that they cannot give BMW car loaners to those who have a car older than 2016. This was news to my husband and I because we have gotten both our 2008 BMW's serviced there and at the Mountain View location on three separate occasions and received loaners without a problem, even after April. I understand you provide rentals through Enterprise for vehicles older than 2016 however I was not notified about this on the phone prior to the appointment when I asked. Had I known that prior, I would have made sure to have my debit card physically with me and would have accounted for the extra time it takes to get the rental from Enterprise. Long story short, Mathew was rude and unaccommodating. I was not able to get the loaner I was promised on the phone and had to cancel the service altogether. This was such a huge waste of my time not to mention that I had to drive my vehicle back with the gas leak issue which is dangerous. Oh, and I had to take time out of my work day for all of this. I will be sure to ask for Nick if we ever end up bringing our vehicles here again although after the experience we had with Mathew, I doubt it.

I have dealt with this dealership the last 7 months, they’ve had my car in their care at least 5 times and the issue still isn’t fully resolved nor rectified. As I continue to still do low maintenance business with them. I have gotten my car back damaged and even past E. Horrible service

The sales is good and professional. However the finance guy made a lot of troubles to me. We asked him to charge the downpayment in multiple credit cards with specific amounts, but he directly charged the total amount using one of my credit card without letting me know in advance. The amount is over my credit card limit and it caused my credit card closed eventually. All these troubles are because of his recklessness and disrespectfulness.

I have some questions about my new X5，I send messages to my salesperson，She never replied. Is this your service attitude？

El personal es muy amable . Cuando lo llevas a algún servicio. antes de entregártelo te dejan saber alguna necesidad extra del vehículo. Y esperan tu confirmación para arreglarlo… eso es muy bueno para Mi. Yo recomiendo a BMW FREMONT. Gracias por su excelente servicio.

I appreciated the no haggle pricing and easy customer service. Our sales person, Linda was great!

BMW of Fremont has continually provided exceptional and professional service in my personal opinion. Yesterday they serviced my 328i, performed a complimentary multipoint inspection, installed and aligned new Pirelli tires. I commend John Lund my service advisor for his attention to detail, understanding my car's needs. Ive been doing business with BMW of Fremont since 2015 and I'm a satisfied customer. I also want to recognize the mechanics and the support staff. You can tell by their demeanor and customer centric that this company values their customers and their employees. Thank you! 👍👍👍

This dealership is highly recommendable. Thank you Brandon for your great service.

Just purchased our BMW X5 M!!! Thank you Peter Humphrey for helping us with our second car. 3 years ago he helped us get our M3 and we came back because of his amazing service once again. He goes out of his way to make sure we’re satisfied. Sending all our family friends to you guys!!! Make sure to ask for Peter!

Their after sales and service is second to none in my opinion. Nick is my service representative for last six years, and he is wonderful, detail oriented and excellent communicator. Thank you NIck!

This is probably the worst dealership in entire country. I purchased a X5 from them and it overheated on second day. They refused to come and pick up the car and I had to tow it at my own cost. I decided to return the vehicle to them and now after two weeks they haven't got my money. The sales manager Andy is bad tempered and has worst customer service.

I had a repairs, that was supposed to cost a couple of thousand dollars to repair. I called & spoke with service dept manager, she informed me entire repair would be fixed under a factory warranty, even though my vehicle was out of new car warranty. Her customer service was over the top!

They have the best customer service and sales team. Our salesman Mohammed was spectacular. He is a hard worker and took care of our purchase in the most professional way

The customer service was terrible, except for the one friendly, Black woman who greeted me and asked if I needed anything. The text updated I was promised, didn't happen. I had to call for an update. The car wasn't even worked on for the first day it arrived. Horrible experience and probably won't be going back.

The service advisor Nick at Fremont BMW, is it an amazing very knowledgeable representative of your company he answered all my questions and was very helpful and taking care of my electric vehicle, as you know I have Bought at least three vehicles from your company alone and I will not hesitate to have my vehicle taken care of at Fremont BMW and having Nick as my service advisor he is a good man

Charles Way is very knowledge, he recently offer me a good deals of oil change service, very satisfy.

We were referred to dealer by Costco Auto Program. Despite all the news about car shortages, inventory was good for X3s. Pricing was pretty straight forward; Costco had already alerted us to mandatory paint protection. Additional add on services were only mentioned after waiting an hour for financing to complete review. All in all, low pressure sales pitch made buying experience much more pleasant!

Maintenance price was bit high, but it was good maintenance. I hope may car works well.

Thank you sir Calvin Gilyana for giving us awesome deal and help for my new car...

Great! Jorge is a great sale person. He help me and I learned everything about my new car. The most important he is very honest person!

It's hard to access the quality of the repair as I just picked the car up. But, I assume the best. I bought the car from your company but not at this location.

From check in to ?goodbye ? I have always received professional and excellence service.

Customer service was good

Fantastic and unparalleled experience during my visit to the workshop. Friendly and super accommodating service advisors. Thanks Nick Lal.

In the past, I bought or leased all 7 of my BMW cars from Stevens Creek BMW. Using them as "par level" with all aspects of service, sales and facility; I was disappointed with AutoNation. The only bright spot was the sales person Winnie.

Good service from John L clean environment, and lots of inventory.

Everything went extremely smoothly. Appreciate the great purchasing experience provided by BMW Fremont. Kudos go to Harris, Nicholas, GM Gretchen and her team! This is the 3rd BMWs in the family we bought from this dealership and it is no doubt that we will buy again here in the future!

John Lund is the best service advisor ever.

Charles “As Always” took care of us and BMW of Fremont once again overachieved our expectations.!

Charles ?As Always? took care of us and BMW of Fremont once again overachieved our expectations.!

Best service and Alvin was able to answer all of our questions and concerns.

I bought my first BMW from BMW of Fremont, it's a very good experience and people over there are very helpful. Thanks for your help and service, folks!

We went in to look at a X6. We were not greeted by anyone but figured maybe they were all busy. 10 mins later we still didn't greeted by anyone and we didn't see any X6 on the showroom floor or lot. We found one sales rep walking by asked if they had any X6 that we can look at. He kept walking and just said no sold out. Not even a hold on let me find someone to help you. Just straight rude and unprofessional. Do not come here if you want to buy a BMW.

I purchased my car at BMW, Fremont a year ago. Kimberly Morris took over my service needs after a few months of unresponsive service. Kimberly is a busy manager at BMW, Fremont, however she put me in good hands with John Lund. John is great, he’s professional, caring extremely responsive and took care of me every step of the way! Courtney was also very responsive and kind. All of this happened when Gretchen Sprenger, General Manager stepped up to the plate and her promise when I purchased the car that she would make sure my service needs were addressed quickly. There was a loaner waiting for me on arrival. Thanks to Gretchen for her management skills in getting her team to perform with the utmost care and professionalism!

I am very satisfied with the service I received from Bmw Of Fremont I would recommend all my friends for their service needs with their BMWs

Every item completed with no errors. Friendly staff

Customer service was amazing. Great staff, Great service.

It was quick and easy two-day trip. The Sales woman was nice and easy to deal with. I would recommend buying a car from Linda.

I had an appointment to come test drive a car I had found on edmunds.com and the team was very responsive, nice and helpful the whole way through. I drove 3 cars while there- Winnie was the person who took care of me (and my family) while there- she was knowledgeable, very helpful and very nice/patient. We bought a CPO 5 series and felt great about the whole thing. The finance guy was a little cheesy (?my friend, I?m going to do this for you, cause I like you?), but very good, and fast. My only complaint other than the cheese was that when I walked into the dealership we practically had to mug somebody to start the process. Otherwise outstanding experience (thanks Winnie!)

I really had a great experience at the Fremont BMW dealership. They took care of me, especially Calvin, and had me into my new car in under 2 hours! Thank you for the quick, painless experience!

These guys know how to deliver excellent customer service!! Calvin and his manager went above and beyond to help secure the car of my dreams on very short notice. They were so great to work with and they made the process so easy. I highly recommend BMW of Fremont to anyone looking for a BMW - new or used!

Calvin and Marco are amazing!

I brought my car in for a recall service repair and was impressed with the facility, and check in service! The team was helpful and genuine. I'm glad to be using this as my local BMW service provider.

Matt was very professional, updated me on status of my car. Informed me the priorities that needed done. He called himself to let me know that car was ready for pick up and arranged for Uber to take me to the Dealership. My car is driving like new again. Thank you Fremont BMW.

John Lund is bmw! His customer service is second to none! He was very helpful in all stages of customer service! Thank you John for making our experience very painless!!

I recently purchased a new 2021 330i from BMW Fremont through the Costco Auto program. They offered the best pricing when compared other dealers in Bay Area. Jorge Pineda communicated with us by phone/email before our visit to understand what we were looking for and gave us numerous options from the inventory. During our in-store visit, Jorge worked with us to get a good price for trade-in (matched Carmax) and helped us get avail the best rate offered by BMW financing. I am extremely pleased with my overall experience with the dealership and highly recommend it.

Overall great, easy experience. I was pretty surprised by the cost. Why is an oil change $250? I was thinking it would be about $100, I had a $30 off coupon and I was OK with around $70. But $250 seems really high. I tried to find out how much it would cost before I brought my car in but I could not find a service price listing. I guess I know why now. Since my car is no longer on warrenty, I have been having it serviced by an independent shop. Your prices are just too high. The service and people were great, which may contribute to the cost, but really hard to justify.

Working with BMW of Fremont was pleasant specially with my sale person Winnie Chen, she should be the role model for other sale team, her response of every question is just unbelievable quick, shipping of car took 9 weeks instead of 6 weeks but it is BMW shipping issue but Winnie was managing me during waiting time , overall it was fun experience

Good experience and nice people working there. Really recommended

First time at Service Department. Everyone was very helpful and professional. My care overheated and this was an un-scheduled service appointment. My car was repaired the next day. It was cleaned inside and out and repaired seamlessly.

Great service and they deliver on what they say the are going to deliver.

We would totally recommend BMW of Fremont. The customer service is exceptional, and they treat you like you are their number 1 customer, always. We don't go anywhere else for service or to buy a BMW, but to Fremont. Donovan Grant

The service advisor, Brandon was very thorough and seemed genuinely concerned regarding the cars condition, specifically the tires that were in really worn out. He was detailed but not pushy on any of the repairs needed.

Car shopping has ever been what I would call a great experience and this, I thought wasn’t going to be any different, but I was wrong. We had a young salesman name Jerry that felt more like a son than a salesman. He was polite, patient, and very accommodating, and actually he still is even after the sale. Thank you Jerry

Friendly peoples and best customers service. I got better deal.

Customer service is bad!! Empty promises and are not truthful. They salesman won’t return your messages/calls. I will not recommend anyone to do business. Do not expect a great service at this place!!!!

Took my car in for service on a Saturday morning at 10:40am, with an appointment and was asked to wait. Which is strange to me, why is it necessary to wait to drop off your car for routine maintenance? At about 15 minutes I got up and spoke to a representative who said I was next in line. My service representative then apologized for the wait and helped me with the paper. Which’s took less than a few minutes. He apologized for the wait again and offered to expedite the service and have the car washed/detailed and sanitized which I agreed to. At 3:07 I received a call to come pick up the car (they close at 4) so there was no way I could make it to the dealership to pick up the car on time as I was busy doing errands all day so I asked to pick up the car the next day. Sunday morning I go to pick up the car and surprise - the car isn’t washed. Pretty disappointed with the service at this dealership. This is the second time they’ve made me either wait very long or not do what they said they would.

I have been looking for a vehicle for approximately 3 months and went to various dealerships including online dealerships in search of an auto. I generally encounter the stereotypical sales rep, including those with limited knowledge of the inventory on hand and the options of each vehicle. I am a very deliberate person, not prone to making snap decisions. When I find a prospective vehicle, I usually take a day or two to think about the purchase. In this situation, it was different. After declining a purchase at another dealership (not a BMW dealership), I went made a reservation with Daniel Jordan. Upon meeting him, I immediately realized that he was extremely knowledgeable, patient and not the typical sales advisor. Knowledgeable to the point that it was almost scary. No human being can have that much knowledge about cars and the features contained in each individual cars without looking at the window sticker. 😄 He was patient and willing to explain the finer points of the vehicles. I bought my car (530e iPerformance) the same day and am very satisfied with the car and the purchase process. My daughter is contemplating a vehicle purchase, and if she decides on a BMW, I will most likely encourage her to bypass the dealership within a mile of her house) and make the 20 mile drive and work with Daniel. Thanks Daniel. Update on 7/23/2021: After two months and less than 1,000 miles, the "service" light came on. The service tech said it needed an oil change! I purchased a CPO car and one would expect that the dealer would have changed the oil. I was given some excuse that service is based on time/mileage so it was not done when the vehicle was traded in by the previous owner. Seem like they need to rethink their procedures. When one buys a CPO vehicle, there is a premium associated with the warranty and no one should be taking it in within 1,000 mile and getting hit with a "routine service" bill. Not impressed with this part of the deal and need to rethink about future purchases if there are going to be "hidden costs".

My service advisor Matthew Richardson was great... He was knowledgeable and professional..

CAME TO THIS PLACE FOR CHECK ENGINE LIGHT ON MY 2021 BMW X5. MY SERVICE ADVISOR BRANDON FUJINO EXPLAINED TO ME THE DIAGNOSED THEY FOUND ON THE VEHICLE THAT IT WILL TAKE A WHILE TO FIX IT.HE GAVE ME A LOANER CAR TO GET HOME AND THE NEXT DAY I PICKED UP THE VEHICLE AND IT WAS FIXED.THANK YOU FOR YOUR GOOD SERVICE ESPECIALLY TO BRANDON.RECOMMENDED.

I asked about the i8 - one salesman laughed and walked off, the other said nobody has them and told me to go online. This was untrue, because later I ended up seeing on at another dealership. I think they're only interested in selling what's on the lot to make commission now, and not in telling me about models they don't have in front of me, or showing me information on their computer screens to get me interested in the features and everything, or being helpful by telling me where there is one somewhere and I'd go see it in person.

Vi Quach , great sales man. He helping us to get great deal on new BMW X3. Thanks Vi

I have no idea that I bought my dream car before I entered the dealer. I got a nice and professional service. That made me feel happy and made a decision to have my dream car.

Thanks Nick for taking good care of my windshield replacement. He is professional and customer focused. Handled the insurance timely and delivered the car in immaculate condition.

Excellent! I had service here many times, people are nice and responsible. Feel real comfortable and satisfied

Bought a new X5 with the dealership. Everything was good until we found there are small spot of scratch and missing paint on the engine cover. The sales and her manager promised to arrange a free service for us to retouch and fix it at the purchase day. However , they disappeared and no longer replied to our inquiry after then. The issue has not been resolved yet and it has been two weeks since we bought the car.

Great customer service, on a timely matter, smooth transaction. John was communicating ordered my parts ahead of time. Even ordered an Uber for me. Thank you!

Great service! Charles always looks out for us and takes good care of us at BMW of Fremont. They go above and beyond to put the customer first.

Very good service, I got my car in a day

This new person made too much force to fit many things comparing previous person who regularly taking care of us.

As soon as I stepped foot here, the people were very helpful. Daniel was a great person to help with everything, and he was super accommodating. Logan was great to work with as well. All in all, a wonderful experience and highly professional.

Worked with Matt Richardson from BMW of Fremont - he is a awesome service advisor who looks after his clients and makes sure you are taken care of! Got my oil change done as a sit in and also followed up and resolved my inquiry for a bumper diffuser mesh part that needed adjustment.

Fabulous the ref. ( Matt R.)was very courteous and helpful

great from start to finish . i have purchased and serviced here

Excellent, timely, and professional customer service.

First Class Dealership, I would definitely recommend visiting the Dealership

Needed brake fluid service. Worked with Yordano Reyes! Always professional and friendly.

Overall it was a great experience, John helped me complete all the paperwork needed for the car service and provided me with a loaner car.

I came in for new rear tires and ended up getting a little more done based on what I knew and they had evaluated. John was a pleasure to deal with. Conveniently, I was able to do a lot with him by texting. He was responsive and the service was quick. He got me an Uber back and forth. And finally the car was the cleanest I've ever seen it come out of any dealership service comp cleaning. I'd definitely recommend John and the Fremont location.

BMW of Fremont took my car in for an oil change with no notice, the staff was knowledgeable and provided me with pricing and service options. I dropped the cart off at 7:00 am and had the car serviced and washed by 12:00 noon

I was promised stuff and they never follow true. I feel that this happens because I am female.

I enjoyed working with Winnie on my BMW X5 car purchase and appreciate her candid no-pressure style. Winnie was very knowledgeable about the car I was buying. She also went above and beyond getting me a great deal that I couldn't refuse. Thanks Winnie!

I enjoyed working with Winnie on my BMW X5 car purchase and appreciate her candid no-pressure style. Winnie was very knowledgeable about the car I was buying. She also went above and beyond getting me a great deal that I couldn't refuse. Thanks Winnie!

Winnie was an extraordinary partner in my car buying process. No rush or pressure for me to decide what car I should get. They realized that I obtained a great deal in my first car and gave me a great deal this time around as well... couldn't say no. Buying process was quick and she even drove all the way to Monterey to pick-up my car!

This dealer needs to improve their customer services skill! You don’t provide TRASH level after sales services to your royal customer! My husband and I had a total of 6 BMWs, we currently still owned 2. Please put yourself into your customer’s shoes, you don’t want other people get your money and treat you like nobody. Proving excellent service to any of your customer is the only way to keep your business running and expanding. Don’t just think to have your customer signed the paper and pay the money then ready to provide no customer service to them. You are going to loss the business form my family, and I will not recommend BMW Fremont to anyone! And your neighbor competitors will get our business in the near future with no effort.

Fremont BMW has the worst service for their loyal customer. If you want a TRASH level after sales services with your loved luxury BMW, please pick BMW of Fremont. My husband and I owned 6 different BMW cars, currently we still have 2 of them. We are both fans of BMW, however, we will switch to other BMW competitors for sure. A luxury car dealer should never provide trash level services to any of their customer. BMW of Fremont, do you think letting your customer waiting for 2 hours and was told “ Sorry, I can’t help you with that” is considered an excellent service, now I am doing you a favor to share to the public. Nobody felt sorry for wasting the customer’s time. All I want was detail information regarding tire replacement. The story not end yet, I ordered my tire and about to replace it, I was told by the machinist they couldn’t find the anti-theft wheel bolt. I contacted the roadside service, they can’t do nothing and asked me to go back to the dealer to get the bolt. I went back to BMW of Fremont and told them the story, they told me to come back next day, they have to wait for the parts department to open and find the bolt for my car. All right, I contacted the sales who sold me the car, he texted me he didn’t know about this, and will contact the services advisor to follow up with me. And emphasizing the service advisor is very good at follow up with customer, guess what? Has Been 2 days already, no call no show no email, nothing! You are really thinking that halting your customer to replacing their leaking tire is not a safety issue! I have never had such a bad service from any dealer in my life!

I just leased my 3rd BMW from BMW of Fremont and couldn’t be happier. Calvin and his team made the leasing experience easy and joyful. Even though I live in San Jose, I come to Fremont for my cars!

I just leased my 3rd BMW from BMW of Fremont and couldn?t be happier. Calvin and his team made the leasing experience easy and joyful. Even though I live in San Jose, I come to Fremont for my cars!

Shabir was excellent thank you. It was a great buying experience

Definitely recommend Fremont BMW. John Lund in the service department is the best. Ask for him and you’ll be taken care of. Regardless, everyone there i’ve spoken to very helpful.

Yoradando was excellent! Can?t wait to buy my next Beamer after all of the great service.

My car always get serviced at Fremont BMW believing they provide the best service. After 2 years when I couldn’t renew my yearly maintenance plan which only expired 10-20 days before I took my car in for service. I have been given big list of things that needs to be done with estimate of around $7,000-$8,000. Some things were regular and other were out of ordinary because agency never brought those up when it was covered under maintenance plan.

BMW of Fremont has been servicing and repairing my X5 BMW 2009 for many years. The waiting are is very nice. The service are is clean and organized. They perform quality service. If addition service is needed or repairs. They keep me inform. Non schedule thing are always check ( tires, fluids, lights, etc.) every time. They wash and vacuum my car ever time it?s in for service. Overall the service department provides exceptional personal service. The people working at BMW are friendly. I highly recommended BMW Fremont.

Tried to get a service appointment and was told that the service was too early. Got a call 2 weeks later to schedule a service appointment. Really?!? Scheduled a service appointment that was supposed to be completed same day. It was not going to be completed same day and no loaner car to give. Charles @ Fremont BMW set up a rental car and got an Uber for my wife (she did the drop off) and said he would call us when it was done. Unfortunately Charles put the wrong address in and had my wife dropped off on Enterprise St. so now she is freaking out with a baby seat and her purse in a random industrial neighborhood because the Uber driver kicked her out. She waited 20 mins for another ride. Next day, no call. I called 3 times and left 2 messages. I received a text earlier in the day to “receive texts from Fremont BMW”. I didn’t answer because I thought I would get a call. Sent a “yes” text. Instant reply “Car’s ready” Retuned the car @ 4pm without refuel thinking they would cover for all the issues. Accidentally left the car seat in the rental. Had to turn around. They were about to close. Called again and was put on hold while I drive back and they look for Charles. Purposely stayed on hold to see if he would answer. Pulled in to service center and he is looking at his phone. Looks like they could not cover the 23$ for the issues. Thanks Kimberly Moore (service manager) and Courtney Moore (loaner manager) for the excellent service. Had service the previous time @ Steven Creek BMW and no issue. Probably go there next time. They would cover the 23$...

Yoradando has always been a great advisor. Thanks for the continued service, I can?t wait until I buy my next BMW.

Went in for a coolant hose replacement. Very expensive pricing due to the labor cost. Overall the experience was great. However the online payment service did not work properly.

Great dealership with an excellent sales staff. The sales people did everything right to make buying and financing a good experience.

sabir quduss , did help me nicely,gave a clean instruction,gave me the right details about my car ,, 10stars

Very good experience. Milisa is always very helpful. This is the 2nd time she is helping me.

Always helpful and efficient. The facility is safe, everyone appropriately distanced; same as my experience with all the AutoNation dealers.

Fast, courteous services. Diag was done with spot on on the cause of the problem.

As always I received a excellent service this time!

I would not have bought this car if it wasn't for Calvin's faithful persistence. Calvin and their finance manager were willing to get me the best deals possible. Thanks to them, I will be driving this beautiful car for years.

Best BMW service center in the area.

I've been servicing my car at BMW of Fremont for over 10 years now and it all comes down to how they treat me and my car. Yordano is an excellent service advisor who makes me feel at home! The service manager Kimberly is great very helpful and understanding. Me and my car are always taken care of so I'm happy with BMW of Fremont to this day.

Prompt and Courteous Customer service. My service advisor Yordano always goes extra mile to ensure my concerns are worked on.

Prompt and courteous Customer Service. My service advisor Giordano made me feel championed after the visit.