I purchased a Certified pre-owned (CPO) BMW SUV car from BMW of Fremont. The dealership markets the CPO cars as having gone through a rigerous 250 point checklist and proudly claim that they test every single bit that needs to be checked to ensure proper customer satisfaction. Fine, I thought and went ahead and purchased the car. Since I was based in Mountain View, I asked about getting the car serviced in Mountain View. I had two services pre-paid. I was told - No Problem, As Mountain View and Fremont dealership are part of the same "Autonation" group it should be okay to take my car to Mountain View dealership when the time came for service. I was handed two car keys and took the car home. I kept one key for myself and my wife took the other key. Next morning she tried to unlock the car and noticed the key doesn't work. She panicked and called me. I went to the car and tried her key, it didn't work. I got mine and tried and that worked. So I called BMW of Fremont and spoke to the sales manager who sold me the car. I asked how could the dealership claim to have 250 point checklist and still miss out the basics?? Why was I given the second key from someone else's car. No answer! I then asked the sales manager to help me get the issue resolved at BMW of Mountain View which was closer to me. He promised to call me back but didn't respond the whole day. Next day I chase again, this time (a Friday) the sales manager responds that he is not working so I should wait for him to get back next week!?! How can a company in this day and age stop responding to customer issues when one individual has a day off- I was shocked by the response! Yet I waited and called again on Monday to resolve the issue. This time, the individual responded by saying "I am not at work today, I will return on Wednesday and that someone will call me to resolve the issue". I was getting stone-walled and the dealership was showing no signs of addressing the issue. I was given two different names of people who would call me - yet there was nobody who reached out. When no one responded to me on Tuesday, I knew I was working with a very non professional organisation. Once they sold me the car, there was no interest in resolving any issues whatesover. I took Wednesday morning off work and drove all the way to the Fremont dealership to speak to customer services who after about an hour of excuses finally fixed the issue. It took me full 4 days from the purchase of a so called "Certified pre-owned" car and cost me half a day off work before I finally got the issue resolved. Frankly, I shudder to think what awaits next or if the car has any issues. I have already stopped a family member from buying a car from BMW of Fremont and will not recommend this dealership to anyone.

4/9/2022 - 3 Star Rating: Never had a problem at Fremont bmw before, but as of my last visit Ive had a big issue. My vehicle needed to be fixed and the communication was there throughout the process, but when I finally picked up my vehicle and drive it to work, 5 miles later the same problem killed my engine. Spent another day waiting for tow trucks on the side of the road only to hear that they would do a better job this time. I don't think that's how business is supposed to be ran. If the same problem persists, why did they keep my car for 3 days already and what did they work on? 5/3/2022 UPDATE: Ever since that first visit on 4/9, my car was in and out of BMW Fremont service garage. Many issues arose from this visit ultimately ending up with a whole engine replacement. Matthew Richardson and the Director of Service Dana Caldwell helped me through the whole process of the replacement. I was even given a loaner vehicle during a time where loaner vehicles are sparse due to the pandemic and chip shortages. They both were very perceptive of my feelings and situation having my vehicle breakdown. They helped me with warranty redemption and advocated for me with BMW NA in getting a new engine for my vehicle. Hands down the best customer service from Matthew, Dana. And team. 5/5 stars

So far I have purchase 2 cars here. Service was great both times. I did not feel any pressure. In fact I think I spent a few weeks going communicating thru email before I ever stepped inside the dealership.

Courteous, efficient, high tech, flexible, professional.

The process was moving smooth and fast in the past week when I bought my release-out. Great job !

Nick the service advisor is courteous and polite and easy to talk to. I’m a happy satisfied customer. Thank you.

Ali helps a lot in all the stages of selling my car. Great experience.

Great service, efficient communication and a really easy way to get your service done at the dealership with lots of help and support from staff Daniel Boyd and Dan Cadwell, there was a minor delay but it’s understandable they want to make sure everything was put together correctly and properly. Thanks again Bmw of fremont !!

4/9/2022 - 3 Star Rating: Never had a problem at Fremont bmw before, but as of my last visit Ive had a big issue. My vehicle needed to be fixed and the communication was there throughout the process, but when I finally picked up my vehicle and drive it to work, 5 miles later the same problem killed my engine. Spent another day waiting for tow trucks on the side of the road only to hear that they would do a better job this time. I don't think that's how business is supposed to be ran. If the same problem persists, why did they keep my car for 3 days already and what did they work on? 5/3/2022 UPDATE: Ever since that first visit on 4/9, my car was in and out of BMW Fremont service garage. Many issues arose from this visit ultimately ending up with a whole engine replacement. Matthew Richardson and the Director of Service Dana Caldwell helped me through the whole process of the replacement. I was even given a loaner vehicle during a time where loaner vehicles are sparse due to the pandemic and chip shortages. They both were very perceptive of my feelings and situation having my vehicle breakdown. They helped me with warranty redemption and advocated for me with BMW NA in getting a new engine for my vehicle. Hands down the best customer service from Matthew, Dana. And team. 5/5 stars

I drove by this place today and I remember a funny story with this dealership. It was two year ago I was looking for a new car. Hesitating between F82 M4 and c63. I went to this dealership trying to get a quote and a test drive. There were about 10 sales in the hall and no one asked me if i needed any help. So i went to the frontdesk and asked. The person said they would not do test drive unless they were sure i was a dedicated buyer. After giving me this ridiculous answer, no one came to me to help. so I left and got a c63 and i love it. Excuse me? This is a performance car without testdriving it how would i know it is better for me? It is not some Toyota camry (it is a good car dont get me wrong). Or is it bmw fremont so proud that they want only customers obsessed with their cars and dont need test drive? Bmw cars are good but just dont choose this dealership.

I was very upset with the way we treated by the sales manager at this dealership. The behavior of this guy (I think his name is pal or something) is very disturbed. Came here to buy X3. I don’t know what is his opinion, maybe he think that we can’t afford? he is keep on saying it’s expensive, think about it before buying. And they are not even showing options, simply saying we don’t have any cars available in the lot.

Bmw of Fremont and auto nation offer a great all in one place buying experience. Wife looked at 10 cars on her list and left happy with an x3. Sales service and financing a plus. Overall a pleasurable day of car buying.

Charles is amazing. He is genuinely kind, helpful and engaging. Communication was great with updates and realistic expectations. The shop was persistant and did not stop until my issue was resolved. Big for me was being addressed by my name. I was respected and taken care of.

Excellent customer service. They were able to immediately identify the issue and fix it with precise knowledge!

Very good service even my is out of warranty.

We have been with Fremont BMW for a very long time. As always, a 100% Very Satisfied. Most especially with Service Department. Always Professional and Precise. Our Special Thanks to Nick Lal. A 100% asset to your Company. Thank You Very Much!

Our lease term was up so we refinance with BMW. We made an appointment to come in and sign paperwork’s. The salesperson sent us an offer of getting a smog check , detailing and free gas if we came in. We thought it was a great deal. However,we did not received the detailing or free gas. We were told the service staff did not know how to drive a stick that day and to come back the next day. That was concerning to us so we did not return. Pretty disappointed BMW.

Nice and smooth experience, starting from choosing the exact vehicle with required options and till getting it earlier than expected! Many thanks to Alvin Lee (CA) for all the help provided with reserving and getting my new BMW. Also want to thank Shadi for all financial advices!

the sales person Daniel Jordan though very young shows a maturity and product knowledge which far surpassed anyone i have met in the past. We are Subaru people and buying a gas BMW x3 was not our plan but we have two Subarus and wanted to try something different. We just hope the maintenance and post warrantee upkeep doesn't bury us like our Volvos did. The only part of the sale is the grueling the F&I people put you through trying to sell extended warrantees and maintenance plans. We seldom use dealers to service our vehicles after warrantee given a $125 DOLLAR AN HOUR LABOR COST OVER OUR SHOP. We take excellent care of our cars. I sold my Tacoma pickup for $20,000 which is $7000 more than the dealership offered me in trade. Something wrong with that low ball offer for trade. The only Person in the dealership we would do business with was Daniel Jordan. He truly is their best and brightest and so helpful.

Time 4 a new to me car.... Nice loaner cars,... nice to have a dealership take care of its customers

Your Review: the sales person Daniel Jordan though very young shows a maturity and product knowledge which far surpassed anyone i have met in the past. We are Subaru people and buying a gas BMW x3 was not our plan but we have two Subarus and wanted to try something different. We just hope the maintenance and post warrantee upkeep doesn't bury us like our Volvos did. The only part of the sale is the grueling the F&I people put you through trying to sell extended warrantees and maintenance plans. We seldom use dealers to service our vehicles after warrantee given a $125 DOLLAR AN HOUR LABOR COST OVER OUR SHOP. We take excellent care of our cars. I sold my Tacoma pickup for $20,000 which is $7000 more than the dealership offered me in trade. Something wrong with that low ball offer for trade. The only Person in the dealership we would do business with was Daniel Jordan. He truly is their best and brightest and so helpful.

I went to BMW at Fremont for service last week. Service advisor Nick Lal is so nice and takes care the issue for my car. He gave me the suggestion and fix the problem very fast. I am so happy for the experience and definitely I will recommend Nick to my friends and colleagues.

I love to come here for great customer service. The service department is awesome esp. Charles. He is very professional and friendly.

Thank you to BMW service center for their excellent customer services. Matthew the customer advisor was super helpful and fast. I dropped my car their first a service and he got me and Uber paid by BMW and I arrived to work on time. Thank you again BMW in Fremont and their team!

My service rep was 🤩 awesome. He was very helpful and still is, listen to my concerns and still working on the problem and helping me solve it. Side note: Max attitude wasn’t very professional!

I purchased a used Mercedes 2017 GLE from this dealership for my birthday. The used car salesman did not know much about Mercedes so I'm not casting aspersions, but we did not test drive on freeway, did not pop the hood and he did not know much about the features of the car. However, I have not had any issues as the car is in great shape and I am happy with it. I must commend their service department which was outstanding. My rep was Charles and I give Kudos to the mechanic who discovered that knocking feel on the steering wheel was actually an alert for lane intrusion. Otherwise, I would have given 5 stars

Ever notice why most car interiors are black? I ended up waiting past my lease return date for an X2 to arrive. It happen to be at Fremont BMW, where I was helped by Calvin. Financing was pain free and I got this car that had more bells & whistles than I asked for. It’s true what they say, “Good things come to those who wait”.

Bought a vehicle in under 2 hours! Mohamed Kamal was my sales representative and he was amazing! Love the new vehicle.

4/9/2022 - 3 Star Rating: Never had a problem at Fremont bmw before, but as of my last visit Ive had a big issue. My vehicle needed to be fixed and the communication was there throughout the process, but when I finally picked up my vehicle and drive it to work, 5 miles later the same problem killed my engine. Spent another day waiting for tow trucks on the side of the road only to hear that they would do a better job this time. I don't think that's how business is supposed to be ran. If the same problem persists, why did they keep my car for 3 days already and what did they work on? 5/3/2022 UPDATE: Ever since that first visit on 4/9, my car was in and out of BMW Fremont service garage. Many issues arose from this visit ultimately ending up with a whole engine replacement. Matthew Richardson and the Director of Service Dana Caldwell helped me through the whole process of the replacement. I was even given a loaner vehicle during a time where loaner vehicles are sparse due to the pandemic and chip shortages. They both were very perceptive of my feelings and situation having my vehicle breakdown. They helped me with warranty redemption and advocated for me with BMW NA in getting a new engine for my vehicle. Hands down the best customer service from Matthew, Dana. And team. 5/5 stars

I received excellent customer service from Charles. They were quick to fix my car and it was ready for pick up the day. They made the whole transaction super easy. I am very happy with the services at bmw Fremont, I highly recommend! Thanks again!

Hello- I had a wonderful experience buying my BMW at Fremont dealership. Everyone was Beverly friendly and helpful. It only took an hour from start to finish to purchase the car. My sale rep was wonderful, sent text ti remind me of different functions of the car. Thanks, Eric Johnson

I took my X5 for service at BMW of Fremont and I was assigned Ryan Guerra as my service advisor. He is extremely knowledgeable and I could not recommend him enough to anyone that needs to service their BMW. The service on the car was impeccable; Ryan even went the extra mile by waiting after closing time so that I could pick up my car!

Great staff, excellent service from Khaled! This is my Second M3 from BMW of Fremont, and its always a great experience! 5 stars!

Great purchase experience with Winnie Chen, she is kind, attend to detail and always on my side to answer my questions.

Leased a car from here 2 weeks ago. Would not recommend this place, everything required multiple follow ups, issues still not resolved as of today. Staff sometimes rude.

Had my car serviced last week. The advisor was nice and helpful. They left my car key to front desk at the sales department (closed at 9pm), because I could not pick up my car before the service department was closed at 6pm. However when I got there at about 6:45pm, I found that my car was running in the parking lot. Obviously whoever parked my car after car wash forgot to turn it off. My car was ready at about 3-4pm, likely had been running since then.

Very professional team. They try to make things easy for their customers. And the price they offer me is the best deal I got among 4 dealers. When you want to buy a BMW, I highly recommend this dealer.

Daniel Boyd and the crew at BMW Fremont continue to provide great and through service. They were very through during courtesy and 18+ point inspection, detected an early issue w/ the differential and thankfully covered under current warranty, my 4 series continues to run well. Thanks again for the great service!

Friendly accommodating staff. Winnie helped me get exactly the vehicle I was looking for (even though it was not a BMW). I was treated with Professionalism and respect; which is what is expected from a prestigious brand. Thank you all again for the assistance and accommodations that I required due to my distance from your store.

Excellent customer service. The most seamless car buying experience I've had.

Had a great experience. We were gifting my dad a new car and the staff at Fremont BMW made it extra special. They went and got balloons to attach to the car and also gave a small birthday gift to my dad. Would recommend them to anyone looking to get their next BMW

Great place, great staff!!

Knowledgeable quality sales service

Disappointed about the fact that they are not providing a loaner or pick up service for pickup of the car after servicing. This is the first time in my 10+ years of driving that this has happened, so disappointed about this fact.

Unfortunately, they forgot to reset my car service car computer. I have to go back and get this taken care of. In general, all was fine. Thanks

Go see Chris, he'll put you in the car you want!

Being trying to cancel an IX preorder for month, despite being directed by BMW NA that fremont is the place to cancel, all the sales I talked to here have no interest nor clue how to help me cancel my order. Here goes my deposit. Edit: the staff contacted me said they already issued the refund a few month back(without any form of confirmation) , I just want to say: no I never received the refund

I dropped off my car in for service in the morning and it was ready by noon. The specialist who assisted me Daniel Boyd was very professional. He was able to assist me with all my needs.

Joe help me out easily and make the process so smoothly!

Super friendly service at BMW Fremont! Dan was my advisor and he always so accommodating. Gave accurate estimates of when my car would be finished! #Dantheman

Started with internet shopping. Decided on the car, changed the model later, discussed financing all online with the sales guy who supported my choices well... never pushy. When we finally decided on the car, mode of payments, delivery day - all went so smooth, in and out of the dealership in less than 45min... cannot beat that. Love the experience and the car! Thanks guys - you rock!! Highly recommend. Ray and Logan, you guys made my day.

One of the best car dealerships I have been to… very genuine and professional team always trying to understand your requirements and offering solutions. There was no pressure from anyone unlike other car dealerships I have been to. Ask for Dilip. He is one of most patient, friendly and easy going car salesman I have ever met. He will certainly make your BMW buying experience unique and memorable.

This is a STELLAR TEAM!! Our Sales Advisor Edward is Amazing!! He provided an EXCEPTIONAL purchase experience, very professional and informative. Shadi, the Finance Manager made the transaction SEAMLESS! He was very polite and funny! The cherry on top is Dana Caldwell (Service Director) he will be taking care of us!

THANK YOU NICK. YOU ALWAYS GO OVER AND BEYOND WHEN I NEED SERVICE!! YOUR AWSOME, I WILL SEE YOU NEXT SERVICE :)

Totally disappointed, just for a regular multipoint inspection of the vehicle they took more than 8 Hrs. I've dropped the vehicle at around 07:45am on a weekday expecting the vehicle will get the inspection done in a short span of time and that's what the supervisor promised that it will be done in an hour, but that never happened. After multiple calls and waiting at the service station for almost an hour after 5:30pm I got my vehicle back. The service is not great, they didn't even properly clean the vehicle. Worst thing is that they no more offer a loaner vehicle and I've to waste my time around with the Uber. I felt that I should have not taken my vehicle for the inspection.

The experience of service on my BWM 440I was awesome seamlessly. I called and made an appointment over the phone. As I brought the car in and reaffirmed my entertainment display issue with the customer service in and out less 10 mins. BWM even offered the Uber to drop me back to my work in which less than 3 miles from the dealer. The CS contacted a few hours later for car pick up. The customer service by far as good as its slogans ultimate driving machine!

Calvin and Shadi were both very knowledgeable, personable, and courteous. I had a great experience overall buying my BMW from them.

Charles my Service advisor, is great. Has always provided me with a loaner when the vehicle is left overnight.

excellent ,good service and customer service ,friendly staff

It is a very uncomfortable position I have been put in, and the majority of my grievance stems from the actions of employee Arian Askarian, whom I would like to lodge a formal complaint against. With no request or permission from me, he took it upon himself to tamper with and work on my car’s engine, despite the fact I only ever brought it in for an oil change and breaks check. Despite me requesting to speak directly to his manager about the matter, he has continued to inundate me with calls and messages threatening ultimatums in regard to my car and the loaner car which have been distressing and counter productive. Essentially, I brought my car in and consented to an oil change and breaks check up, and now my vehicle’s engine has been messed with.

Everyone was very nice and helpful great job once more Thank You!

Service is great! $380 for an oil change is relatively high though.

Last Thursday visited the BMW of Fremont to check availability of X3 AWD. I was lucky that they had a car in the inventory which matches my requirements (White Color + Black Interior). Started discussion with sale team on price, they didn’t charge a penny as mark up which all other showrooms in the same street was charging minimum of 1,000$. Also they offered me a discount of 750$ on request even though I don’t qualify for any available promotion. Immediately booked the car, started paperwork for loan, registration etc. Took delivery the next day. Special thanks Jorge P and Yashpal for their kind gesture in offering me discount and hassle free purchase experience. Will strongly recommend BMW of Fremont😊

Quick & detailed service. Staff is great

I love coming to this dealer ship. BMW of Fremont,Ca is one of the best in the Bay Area. They have always taking care of me and my vehicle. Excellent team responsive with keeping me updated on mechanical issues ect. I recommend every one to come to this dealer shop for service.

Great experience. Staff is very cordial. They provide one Uber ride either after dropping the car or while picking up the car. Mr.Lal sent us videos to show what was required and what services could wait . Their office is very clean and welcoming.

John Depalma provided a great customer service experience!

Recently had my vehicle serviced at BMW of Fremont and the experience was great. The facility is nice and clean. The staffs are friendly and knowledgeable going thru the service items with me and ensure having my permission to proceed. The service advisor offered me on service option to help me save on the cost and the vehicle completed on time. I highly recommend service the vehicle at BMW of Fremont.

Sent my car in for oil change service at 9am, was told will be ready in 2-3 hours, either wait over there or they can offer Uber ride. So decided to Uber to office. Called them back after 5 hours because never received any call from them, the service agent said might be finish by end of the day or tomorrow… ask if I want a loaner car ( when i ask in the morning, they said they don’t have loaner service anymore), then I ask why it take so long, this morning mentioned should be completed within 2-3hours, the most funny replied in life… the 2-3 hours is when the car go into the garage and not when you drop off, they have a very busy schedule and short of resources… this is not acceptable, if you can’t make it, let be honor when people check in or ask for rescheduling, not everyone can waiting for 24hours oil change! Ridiculous service center, not recommending!

I had a great experience in buying my new 330E at BMW Fremont.This is the best BMW in bay area.Edward Molina who is the sales associate is a great guy who went above and beyond in helping me to get the car faster by 3 months in this present time of chip shortage and supply chain issues.Also he helped me design the car in most stylish way possible . whenever i asked him for an update he was very prompt in getting back to me quickly and kept me in the loop.I was able to get my new Customized BMW in 2 months which is very quick. I would highly recommend Edward Molina and BMW Fremont in getting your new or used car Cheers !!

Nice people

This review is base from my current visit at BMW Fremont. It was very smooth process staff were nice and attentive, very helpful and answered all my question. Thanks to Dana and Daniel Boyd for making my visit a superb one .. keep up the good work !!!

The staff here are awesome! After the purchase they gave my car a thorough detail and a tank of gas. I normally would have to negotiate that for the sale but, they offered it as a complimentary service. My i8 and I received superstar service and would love to do business with them again!

Nice & Professional service.

My saleswoman was very efficient and stress free process. This was most quickest process ever

My advisor Ryan Geary was super helpful and courteous. The parts for my car were delayed as they needed to be shipped from Germany. Ryan was on top of it and kept me informed on the progress of the repairs of my car. I would highly recommend working with him.

Had problem with my BMW X3 passenger airbag light being on which indicates ?airbag is off?. Had it serviced, paid $249 for diagnostic fee, and I was told dirty windshield was the main cause!! Hard to believe when the windshield wasn?t that dirty!

If you’re in the market for a new BMW, hit up Eddie. He is a great guy who is very knowledgeable about the cars he sells and made the car buying process a breeze. Can’t recommend him enough.

Good service. Cleaned and washed the car thoroughly after a regular scheduled oil service. The Uber dropoff was a nice touch and preferable to the old style shuttle service.

We always receive awesome service at BMW of Fremont. Charles always takes care of us!

Had a great experience at the BMW dealership in Fremont, CA. The staff was very friendly and professional.

Have been working with Nick Lal since 2014 and he is been the best service advisor and a very nice person.Don’t even need to think if my car is in his hands.All the issues will be resolved.

I made arrangements through email and text with Calvin and the process was incredibly smooth. The facilities are great and the staff is accommodating and welcoming. If you?re looking to buy new or used you can?t go wrong visiting.

Excellent service

Dan Boyd who help was really helpful and solve all the issues that I had. Excellent customer service. Keep up the good work and I will definitely come back for my next service.

Hello, I brought my car in for service to BMW to address a manufacturer's vehicle recall issue. I had last serviced my car back in Nov/Dec of 2021. Since the last service date, I have added less than a few thousand miles on my car. I was told that the recall issue will be addressed by a firmware update. I made it clear to the service advisor that I only wanted the recall issue to be resolved. To my surprise, when I arrived to pick up the car a few hours later, I noticed that the entire steering column switches (menu, phone, voice command, cruise control, volume control etc.) had stopped working!! Ever since I have also been getting a notification that states that the Driver Restraint system malfunctions. I also noticed that the Cruise control malfunction and the airbag indicator light was ON too! The quoted cost was $250/- to diagnose a problem that did NOT exist when I dropped off the car! Need some clarification on how this could have happened? Could it be related to the recall firmware update? Is this covered under vehicle warranty? Expected better clarity on this from the service advisor, rather than me speculating, but did not get that! This has left me with a bad impression about your service team. I am thoroughly disappointed! Did not expect this from BMW! While I am doing due diligence to address the issue in a cost effective manner, I would appreciate a clear, candid response from the BMW service team on this. Thanks,

Very satisfied with Charles Way service. Took care of my car. Very honest and supportive. Outstanding service performance by lal Nilesh. Always make me feel like family.

Of the dealer service shops in the bay area, BMW of Fremont is one of the best. They techs do great work and their service associates do a great job at providing luxury service for a luxury vehicle.

In this competitive environment of car buying it can be quite the experience at car dealerships. At BMW of Fremont they treated me with respect and dignity. I can appreciate that as an active duty combat veteran. I was pleased with Ms. Chen and her counterparts. I got the car I've wanted for quite some time. Kudos to the BMW of Fremont team.

Porters are always great. Super helpful and friendly. I was able to get an uber roundtrip since I work less than 10 miles from the location. I have always had a great experience here.. except this time around I had a service advisor deny my round trip.. he stated "policy" had changed and they were only offering "one-way". I disclosed that this had never happened to me before and he stated "I will approve this only this time" . I did not understand why this was an issue. However, I will be returning , but this time making sure I do not get the same advisor as I did not appreciate his tone nor service.

We had a very pleasant car buying experience at BMW of Fremont despite the shortage in inventory. Our sales associate Calvin was extremely nice and helpful in helping us find the right car and followed up with shipping status. The leasing process was also simple, easy and quick. We enjoy the car we got!

I took my BMW X1 for an alignment and service maintenance at the Fremont BMW. Nick who?s my service advisor was very friendly and courteous. I recommend this dealership for your maintenance service need.

I had a few hiccups, but my service rep was kind enough to fix it. The service department forgot to reset my odometer. It has been irritating to watch that light come on every time I start my car. I have to drive all the way back out there. 3/25/2022- Had another service done and My rep Nick was great to take care of me. I felt like they kept my car a little too long, without a loaner to drive around, but all in all, I am pleased with the service I received.

Daniel was great. Kept me updated thought out the whole thing and gave me a precise day of when my car was going to be finished.. I wish BMW had a loaner to give me since, but I know that wasn’t his fault. Thanks again!

Customer service ice was good. My car took A little longer than expected which was ok I was given a loaner car. The loaner car was great I only wished it had been clean prior to being given to me. But other than that I am happy with the end results

My experience was excellent at BMW Fremont dealership repair service.

The service is excellent!

Ordered a nearly fully loaded car. Waited 6 months for the unit. when it arrived it wasn't the car I wanted. Many of the options were not added.

John is VERY helpful and friendly. The service is quick and excellent. The car is so CLEAN when I pick it up. Thanks for wonderful service Anthony

Excellent services . Keep updates for end of time.

Great experience at this location. Went in for a service appointment and was taken care by the staff immediately. They finished the work before the estimated time.

Quick response, service executives have a good knowledge base. Dealers are very helpful and lookout for you than themselves.

They took my lease in and resell for over 10k more. Do not buy it black with mocha interior 2020 m340i. Very bad car. In the service center more than i drive the car. They promised to give me the floor mats for my new car under 1 condition, give them 10/10 on Bmw Review. I did that, but now been over 2 months, they say the floor mat still on back order. Dont go to this dealership.

Daniel is excellent in customer service. He has positive and welcoming attitude. I really like that.

Matthew was outstanding. Very friendly and efficient. My best experience.

I bought BMW X3 from Fremont BMW. The sales team here is really cooperative and answered all my questions patiently. This is my first car purchase in the USA, and hence I had many silly / not-usual doubts. Thanks to Winnie, she was patient with my questions and delivered the vehicle of my choice.

Waited 3 hours for basically an oil change. Felt that was excessive. They knew I was in the waiting area as I had travelled quite a distance to have the service done at this dealership. I had an appointment and was on time for that and told them I had to wait for it. Was very disappointed that they could not do an oil change faster. Will reconsider going there next time.

Good experience overall. Appointment on schedule and car was cleaned up nicely.

Had a good experience at this place !!

I purchased an Honda Accord from BMW . My sales rep was Mohamed Kamal. He did not disclose the vehicle had after market modifications & I’ve reached out to him with a message — Hi kamal, This Jazmin , I’ve recently purchased a Honda Accord coupe from you in the past 3 weeks . Unfortunately I am not pleased with the purchase. The car has aftermarket modifications to it as if the previous own tried to make it faster which just makes it louder and not good on gas . I have not had the car for 30day and would like to know whom to speak with. Please get back to me when you have a moment . Thank you “ Rather than respond Kamal read the message and didn’t reply whatsoever . Prior to the purchase he was saying “I am an honest person , my managers know I am going to give it to my customers the most honest about the cars”. HE IS NOT AN HONEST SALESMAN. If you are in to purchasing a car DO NOT GO TO KAMAL MOHAMED ! He is dishonest and is only in to get your money . Update : the manager has called me stating they only have a 5 day return policy if you are displeased with your car . If you purchase a new car from them you do not get the 5 day return option . DONT PURCHASE FROM THEM. You are better off going to car max with a 30 day return option and superior customer service . Once again if you do come to this location STEER CLEAR OF “MOHAMED KAMAL” . He seems genuine and like he has your best interest but does not care once you’ve given your money . He will no longer respond.

I’ve always had great service at BMW of Fremont. Employees are helpful and friendly. I recommend that everyone get service here!

Excellent service, great people, good comunication.

Once again if you do come to this location STEER CLEAR OF “MOHAMED KAMAL” . He seems genuine and like he has your best interest but does not care once you’ve given your money .

Had a great process even with part shortages and had my custom order delivered perfectly. Glad to see a dealership that isn't doing markups in these messy times!

Mr. Nick Lal (BMW of Fremont) is truly to be COMMENDED for his Professionalism, Patience and Personal Attention always given to us for servicing of our BMWs (purchased at BMW of Fremont) for more than 30 years! He is, simply, the GREATEST and so people-oriented!!!

Thanks to Rashpal Aulakh, Jorge and Shadi for all the help from start to finish. Kudos! you guys make a great team.

Easy going buying experience

Great experience! Kudos to Daniel!

My experience with BMW Fremont is really great! Thanks to Edward Molina, the whole process of buying my first car is smooth and easy. Edward is such a friendly person that helps me with every question and problem that I had during this new experience. Really happy with the purchase and highly recommend Edward!

Good service! Definitely recommend!

The service is very good, eager to help me solve many problems. And give me a lot of suggestions and choices. Hope to provide more services in other languages. For those who are not native English speakers, they can better understand a lot of relevant information.

Fast service with timely communication. Overall touch-less experience.

It was amazing experience at the dealership. I went for a test drive and returned with a brand new car. Entire process was super smooth. The manager and Sales associate were really helpful in accommodating my requests.

I called Winnie on A Sunday morning to enquire about a 540i. She had one on the lot. As I drove from Palo Alto to Fremont I dreading the thought of spending my entire day off doing paperwork. I arrived at 11:45 and left with my new 540i at 1:15. The service is impeccable, professional and classy. This is what sets BMW apart from others. It's not just an automobile, it's an experience where you know your business and time is appreciated.

Nick was amazing! Always very informative! Never left me without a question.

They got me in and out with a new vehicle and there finance department was A-1 very helpful and on top of his job! Great experience!

The service advisor was very courteous and vehicle was ready as promised.

Good service , only inconvenience thing is I have to find someone to take me to get my car when the service was done.

Sellling car was easy but took longer than expected Gigi?s customer service

Very much appreciated the efforts of Calvin Gilyana. He was helpful and forthright. Communication was great. Thank you.

I am always amazed with the service provided by BMW of Fremont. I went in for my second service, they reached out to get it scheduled and then offered me a ride back and pick up. All through out the process, they were transparent with the work and explained it clearly. Charles was the service advisor and was very attentive and guided me along the way. After all these years, I am glad that I am getting my BMW serviced here.

Nilesh Lal from BMW Fremont service department is the best. He explained everything thoroughly, was knowledgeable and I 1000% trust him. No runaround or upselling for items I didn't need, something bothersome I've ran into at other dealerships. I switched from another BMW dealership to BMW Fremont because of his outstanding service.

Better inventory Great salesperson.

Good service and very friendly

My experience with BMW of Fremont was the best experience I have ever had with any auto maker dealership ever. I asked around for the best BMW dealership in the Bay Area and BMW Fremont was the dealership that was recommended all the time. Which makes a lot sense once you go and experience it for yourself. Edward Molina was my BMW advisor and I would recommend to ask for him directly. Edward help me with all the questions I had and he truly showed me the quality of the ultimate driving machine BMW has to offer. Logan the manager was a great deal of help on getting me the best rate I saw in all the Bay Area and better than what I got direct from my own bank . In all I would strongly recommend you go to this dealership and ask for Edward Molina for any one looking into a BMW .

Had my 540i serviced here again. Nick always provides 5 star service from finish to end. Highly recommend servicing with him.

BMW of Fremont has exceptional customer service, especially my advisor Nick Lal. I brought my X6M to multiple shops, and none of them could figure out the unpleasant noise coming from my wheels. Luckily I found Nick because he and his team fixed the problem. They were determined to finding the solution and fixing it. I can tell that their priority is to help the customer by any means necessary. They are very organized, and they will keep you updated. Great experience.

Great services! Got our new car earlier than expected during congestion everywhere ~ from Wai.

Great service from the advisors, been visiting for the last 4 years.

Great services! Got our new car earlier than expected during congestion everywhere ~ from Wai.

Went on appointment time. And it was ready within 2 hrs as promised.

Best service I've ever had at a dealership. I came in for an oil change and was helped by John DePalma. I'm very particular about my car and John was extremely patient and attentive to this. I waited at the dealership, which was very clean, and the service was performed immediately. My can came back without a scratch on it, just as I delivered it. This is great and I will definitely take my car there again.

I really appreciate the attention-to-details practice at BMW of Fremont service center. The service adviser communicated with me throughout the entire duration of the service on my vehicle and provided status updates over text messages. The service adviser was also easy to reach on his cell number as I had additional questions about one of the repairs.

Daniel was extremely patient and helpful when placing our order for a new X3. He even kept us in the loop for order updates. A+ customer service by far

Great! Service Thanks BMW of Fremont

I had a wonderful experience here. I found them through AutoNation. I was helped by Mohamed Kamal. He was very polite, helpful, professional and knowledgeable. He treated me with the utmost kindness and care. I had to come back to test drive and pick up the car due to COVID regulations. It was detailed and sanitized when I returned as promised. There was another part that had to be replaced and Mohamed took care of getting that done. along with including an Uber to get me home and back to the shop. Everyone in the organization that I interacted with showed me the same respect, care and kindness; from the people at the the front desk, the repair department, Marky in the finance division and the manager Max. If I could give 10 stars I would. It is said that team work makes the dream work and that has been proven here at BMW of Fremont. If you are looking to buy a car and enjoy the experience go to BMW of Fremont and ask for Mr. Mohamed Kamal. You'll be glad you did!

Terrible

Moved from 3 series to 5 series. Nice experience from start to end. My first hybrid drive experience. Enjoying it.

In general, BMW Fremont has great service. Generally, they try hard to accomodate schedule and turn around service appointments quickly.

I went to test drive M340i and I ended up bringing it home with with me. Extremely satisfied with the service provided by the dealership especially Rey Santos.

The BMW i3s is a fun and sporty car that is fully-electric. It's a pleasure to drive and very classy. Great choice for someone who needs a commuter vehicle or for just driving around town.

Excellent Service. Shadi (Financial Adviser) is very experience. He explained everything to very detail and helped us make right decisions. I definitely recommend BMW - Fremont and consider Shadi as your adviser.

Good experience and great follow up. Mathew kept me aware of the necessary repairs that were required.

Happy with their service. There is coffee available for customers.

Thank you Calvin and BMW of Fremont for a smooth, no nonsense transaction. You guys were great! Absolutely love my 2022 BMW 230i!!!

The Reps and Fremont helped me through the process and I was able to walk out with the car same-day.

Very great service from Winnie and Adam. They got my car ready and it was a beauty.

We recently leased a new BMW 330I 2022 model. You need to definitely ask for Alexis gonzalez and Shadi Saod. We loved the entire experience. Our sales guy Alexis Gonzalez was so friendly, nice and did a great job at showing us the cars and we got such a great deal and such a great colour and interior for the car for the best price. The finance team Shadi Saod was very knowledgeable and is so great in securing the best lease protection and insurance deals. He definitely helped us to get the best protection for the car and saved us money. The manager also was so sweet in fetching us great offers and discounts. Definitely one of the best customer experience!

Best Service you can get compared to any other BMW! Highly recommend!!

Love the timing and the loaner Charles is great

One extremely unprofessional dealership. Had the worst experience coming to buy the 2017 Corolla here. I usually never write reviews and have a tendency to take bad experiences as my mistake but this situation made me have to speak up. Please avoid this dealership they will do and say whatever to make you buy a car, run your credit, take your personal info, and then sell it while the car is on hold for you within 24 hours. Do not trust this dealer they're shady. I came in Sunday afternoon to test drive this car and the vehicle had to be jumped not once but TWICE!!! Saleslady promised to charge overnight for me and if not fixed will replace the battery which is good. The upsetting part is i live 1 hour away from this dealer. My credit union was closed Sunday anyways so they PROMISED to hold the car for me until tomorrow morning while I bring cashier check from my credit union. I signed their credit app, gave my driver license, and agree on purchasing Sunday afternoon. I would've bought the car that instant but my credit union offer 2.9% financing while their rate was their rate was 6.9% for a 850 credit score and credit unions are closed Sunday. Was told to bring a cashier check Monday morning...Fast forward it's Monday morning and I get a cashier check from my credit union and I'm on my way to the dealer for me to be told the car is "ACCIDENTELY SOLD" by some miscommunication while I'm 15 minutes away from the dealer. Mind you again this is after running my credit PULLING OUT A LOAN and obtaining a cashiers check from my credit union the next morning to be told its SOLD after I agree to purchase it? All the sale lady did was cry over the phone apologizing it was a mistake by dealer and she didn't sell it. WHY DOES IT MATTER IF YOU SOLD IT OR NOT?? MY CREDIT WAS RAN, I HAVE A PULLED OUT LOAN , SPENT MY WHOLE MORNING THERE, AND ALL YOU OFFER IS A SORRY??? I am still in shock today. I now have a pulled out loan, no car, and a sour taste in my mouth. Will never NEVER NEVER trust this store, and make sure to spread awareness among my peers for this sour situation.

Great customer and sales service through the entire buying process for my X5

Amazing Service experience! Dan was very proactive and expertly identified wear and tear on one of my wheels which was down to the thread apparently. It helped my replace the tire timely before a family road trip.

One extremely unprofessional dealership. Had the worst experience coming to buy the 2017 Corolla here. I usually never write reviews and have a tendency to take bad experiences as my mistake but this situation made me have to speak up. Please avoid this dealership they will do and say whatever to make you buy a car, run your credit, take your personal info, and then sell it while the car is on hold for you within 24 hours. Do not trust this dealer they're shady. I came in Sunday afternoon to test drive this car and the vehicle had to be jumped not once but TWICE!!! Saleslady promised to charge overnight for me and if not fixed will replace the battery which is good. The upsetting part is i live 1 hour away from this dealer. My credit union was closed Sunday anyways so they PROMISED to hold the car for me until tomorrow morning while I bring cashier check from my credit union. I signed their credit app, gave my driver license, and agree on purchasing Sunday afternoon. I would've bought the car that instant but my credit union offer 2.9% financing while their rate was their rate was 6.9% for a 850 credit score and credit unions are closed Sunday. Was told to bring a cashier check Monday morning...Fast forward it's Monday morning and I get a cashier check from my credit union and I'm on my way to the dealer for me to be told the car is "ACCIDENTELY SOLD" by some miscommunication while I'm 15 minutes away from the dealer. Mind you again this is after running my credit PULLING OUT A LOAN and obtaining a cashiers check from my credit union the next morning to be told its SOLD after I agree to purchase it? All the sale lady did was cry over the phone apologizing it was a mistake by dealer and she didn't sell it. WHY DOES IT MATTER IF YOU SOLD IT OR NOT?? MY CREDIT WAS RAN, I HAVE A PULLED OUT LOAN , SPENT MY WHOLE MORNING THERE, AND ALL YOU OFFER IS A SORRY??? I am still in shock today. I now have a pulled out loan, no car, and a sour taste in my mouth. Will never NEVER NEVER trust this store, and make sure to spread awareness among my peers for this sour situation.

Dan was my service representative and was very detailed on what was performed. He said the car would be ready by 3:00 and he called at 12:30 to tell me all services were completed.

Ok so, I haven’t done any business with BMW before, but their cars’ reputation is clear: excellent. Now I can confirm that experience of shopping for and buying a BMW is no different! Dilip from sales at the Fremont location held me down as we identified and located (and waited for) my dreamy black on black 330e. The location, the energy of the sales team, the generosity and transparency of the finance team, and the establishment all speak volumes to the people experience you’ll likely have driving your new beemer 🤩

I have 3 service in BMW Fremont. The agents are really friendly, but the last time, they told me my car been washed, but actually not, and the service speed is really low.

All I did was to make a deposit of $500 into my trading account and with the help of Mrs Taisha Carson, I got a profit of $6,200 in 7 days. Now I understand why they are so many recommendations about her. You can contact her via Email: taishacarson021@gmail.com Whatsapp: +1 (910) 502-3651

Honest, high quality, and timely service. I have been price gouged by other dealerships in the city in the past for unnecessary repairs. However, BMW Fremont always ensures a pleasant customer experience. The facility is well maintained and the staff are extremely helpful. They ensure a perfect diagnosis and go above and beyond the scope of the work needed. I highly recommend this facility to anyone looking to have their BMW cared for by the best.

I am very satisfied with this service.

Always in/out in a timely manner! Everybody is always very friendly/helpful and my car even gets washed before I pick it up. Thanks Fremont BMW.

I was not expecting a breakdown/malfunction in the drivetrain in a 2 month old 2022 X5 xdrive40i. It makes me wonder if i will have more issues down the road when i have more miles on the vehicle. I have a 2011 328i which has been more than perfect for 90k miles, so I am used to very high quality products and service from BMW. The Fremont service center is extremely busy and took a week to order parts and get the car fixed and returned. A week without a car can be harsh. Having said that the service was thorough and the service representative went above and beyond to provide updates and guarantee a great experience. The pandemic seems to be a tough time for everyone and I am grateful for the engineering team and the service technicians who worked to resolve the malfunction and test the vehicle after replacing the parts. I will count my blessings and the car drives beautifully for now.

Nick set me an appointment and made sure my car was done on time. If you come here ask for Nick.

It’s always an awesome experience to visit the BMW service center at Fremont. Nick Lal is very courteous and patient. I would recommend it to all.

I am super pleased with excellent customer service. My service writer was Matthew R. He was very helpful and always on top in communicating with me via phone, text and email. Thank you again for all you have done. Very satisfied.

check in is fast and simple. The staff is always very helpful and nice staff.

Have appointment at 7:40AM just oil change only and it was completed at around 5:30PM . Very disappointed and a useless scheduling appointment.??

My BMW X3 m40i lease has expired. Dilip from BMW Fremont contacted me and explained all the options I have. I choose a buy back option. He made the transition as smooth as possible. Also, thanks to Macro - the loan officer - the process was fast and pleasant. Mathew from service department took a really great care of my car. I got it back looking brand new. Thank you BMW Fremont!

Brought my car for repair due to leaky oil pan gasket. I was pleased with my experience overall but was a bit disappointed by the fact that BMW of Fremont no longer offers loaners to customers. As for the repair, it was covered by my vehicle factory warranty so it was a relief not to have to cover that out of pocket. I own multiple BMW vehicles so I have been coming to this dealership for some time. The place is always clean and most of my visits have been pleasant.

Service was speedy, and I kept getting constant updates from the team

This was a follow-up visit to BMW of Fremont after the first visit was not satisfactory. I had some issue with the paint touch up work and needed to get it re-done. This time Dana and Charles took time to understand the problem and made sure the work was completed to the expected level. As requested I was provided with a loaner vehicle during the time and my vehicle was ready couple of days ahead of the estimate. They were present and explained to me regarding the work done. Cheers!

Great Customer service,Nick is my service advisor he explained to me very details and patient definitely will come back.

Nilesh Lal provided excellent service. He is very helpful to customer and has a very pleasant personality. He treats the customer with great deal of respect. He treats customer’s car as his own.

From start to finish we had a seamless experience in purchasing a vehicle from Fremont BMW. Alexis Gonzalez was our sales representative who responded to our online inquiry about a newly listed slightly used vehicle. He was professional, responsive and amazing to deal with. Living 4 hours away from the dealership meant we needed to a lot of the transaction without being in person, Alexis promised me it would be the easiest auto purchase we have ever done. All went smoothly, as promised. I highly recommend Alexis. We also went through finance, dealt with Shadi. We wanted to finance with our local credit union and Shadi was able to make that happen. Thank you Alexis, Shadi and Fremont BMW for your help and ease in making this purchase.

I went for a service check and found out one of the rear tires went terrible. Nick lal took extreme care in servicing with continuous follow-ups and arranged a loaner car while the repair and alignment took place. Now the car feels much better after all the service and fixes.

Great and honest customer service. They replaced the water pump of my car with 66k miles on it, free of charge under an extended warranty.

Service was completed quickly and with a smile

excellent service completed on time and included videos of work performed

My wife and I just purchased a 2022 X5 45e from BMW of Fremont. In this tough time of finding a car, ordering a car, receiving a car - Winnie made the entire process wonderful. We even originally went to a closer dealer to our home at first but their awful customer assistance was so bad, we then drove out further to Fremont. And this was the right decision. This was a great transaction from start to finish and I highly recommend everyone reaching out directly to her!

Nick Lal was a super kind/

Really great service with care.

Great Service

Cool place to buy a car. No hassel.

As soon as I got there, Ryan was super helpful with any questions I got for him. I was even provided a free ride back to my destination while I left my car there. Ryan’s customer service was outstanding!!! 10/10. He kept me well updated on every steps of the way and most importantly, I was able to communicate with him through text easily and his reply was immediate.

Great thanks to Matthew at BMW Fremont, very helpful guy!

Nice service!

They sold a car and the tpms is not working I've been contacting the sales manager about the tmps but until now they don't have any response. Its been three months, they suppose sell a car that working properly

Shady attempts to sell you prepaid maintenance services, then making you believe you're getting a gift. Beware and look through your documents before signing. I contacted the GM, Gretchen by email to advise her of this incident but never heard back from her. Very disappointing!

Customer service is great ! Easy to make appointments. Nilesh Lal is a great service advisor. He makes the whole process of you dropping and picking up your car go very smoothly. He accommodates you according to your schedule and makes your appointment convenient for you.

Is awesome , good service and excellent attention of the personal

Every time I have had my 5 series serviced here, I have always left satisfied and well understood about every work done. Highly professional working with Nick!

Overall, my experience was mixed. With the supply shortage, there weren't too many vehicles to choose from, but they happened to have one left that I was interested in (an X3). Working with the sales advisor, Mohamed, was straight-forward and I appreciated not getting the hard sales pitch. It did take a while longer than I would have expected for a sales advisor to help me (weren't many other customers in the store and lot's of employees), so I stood around awkwardly in the lobby for several minutes before Mohamed agreed to assist. Still, overall the sales process was smooth. Where I encountered frustration was when I entered the finance room, where there was a rather pushy sales pitch for add-ons that I didn't think I needed. I ended up adding services that I now regret (my faulty not theirs...finance was just doing what they are trained to do). Then, two weeks after purchasing and trading in my previous vehicle, my trade-in is still not paid off and I have no indication as to when it will be.

Overall, my experience was mixed. With the supply shortage, there weren't too many vehicles to choose from, but they happened to have one left that I was interested in (an X3). Working with the sales advisor, Mohamed, was straight-forward and I appreciated not getting the hard sales pitch. It did take a while longer than I would have expected for a sales advisor to help me (weren't many other customers in the store and lot's of employees), so I stood around awkwardly in the lobby for several minutes before Mohamed agreed to assist. Still, overall the sales process was smooth. Where I encountered frustration was when I entered the finance room, where there was a rather pushy sales pitch for add-ons that I didn't think I needed. I ended up adding services that I now regret (my faulty not theirs...finance was just doing what they are trained to do). Then, two weeks after purchasing and trading in my previous vehicle, my trade-in is still not paid off and I have no indication as to when it will be.

Fantastic experience

I think the overall experience is good. My dealer, Winnie Chen did give me a very good and helpful assistance in the complicated process of buying a car.

I’ve been bringing my BMW Ms service to Nik Lal for the last 5-6 years. He always took care of me. Drove 45 minutes so my car get the proper treatment. Don’t think I’ll go anywhere else. Highly recommended.

Everything was as described on the internet. The car was super clean, service was very helpful, thanks Jorge! The only bummer were 2 door dings that probably got scratched in the lot. Stuff happens:( and this was on Sunday and I couldn't return later. Everything else was great! Thanks Freemont BMW!!!

Rey was great. Very patient and sincere.

Great service. Rey was extremely patient and reasonable. He was very patient and respectful with me. He answered all my questions and I really felt like he had ny best interest at heart, at least when. Comparing him to “most car dealers”.

The service advisor is very helpful and professional, he walks me through the service process quickly and is able to answer my questions.

Didn't have the parts i ordered . 😒 this morning and was promised to pick up by 3pm . Bad customer services

First time BMW owner, and first time coming to a BMW dealer. We had a great experience although we came to a busy day, so the wait is a bit longer but it is expected. The financial representative was very helpful throughout the process and he is willing to help/accommodate us. Really happy with the experience and highly recommend this dealership.

Great service, Winnie was the best!!!!

I had a wonderful and efficient car buying experience! Calvin was great!

The experience was wonderful. Nick Lal was my advisor, at BMW service center. Nick was very helpful ,forthcoming, warm and arranged the ride back home.The center was well prepared to take care of COVID time. The service was wonderful, timely. Thumbs up for there efforts, It felt that I am a proud owner of BMW Best wishes

Not only are prices for some services inexplicably high ($350 for an oil change), and the work not always stellar (e.g. botched wheel alignment resulting in tires lasting 8,000 miles only), but when BMW of Fremont asked if they could reschedule my appointment, I agreed on the condition that I needed a loaner. So I left the dealership without service this morning, after being told "I don't know who you spoke to....", since they didn't appear to have a loaner on hand. Note: Surprised at the higher-than-I-would-expect ratings of this dealership, I understood better after receiving an email from them promising a $100 gift card "for my honest review".

It was easy and quick process. Service advisor Matthew Richardson was helpful.

Great experience very helpful and professional, timely response. Edward Molina was a excellent sales person.

I really enjoy coming to BMW of Fremont. Everyone is attentive and respectful. My car is taken care of and I trust the repairs. Always a good job.

Nick is a long time and trusted service rep. Always outstanding service.

It wasn’t a horrible experience, but it wasn’t great either. To make a long story short we had to wait over a week for the car to be smog and certified preowned. In that time, even though we signed a form promising to pay a certain price, the price was increased by more than $2000. We were told it’s because they had to add new tires. We were sold the car with missing parts on the interior of the car. A few of the parts will not be replaced and we have been waiting for over six months for the other one to come in stock. I won’t do business with Fremont BMW again.

Very nice experience. Everyone was nice and transaction moved efficiently

It wasn?t a horrible experience, but it wasn?t great either. To make a long story short we had to wait over a week for the car to be smog and certified preowned. In that time, even though we signed a form promising to pay a certain price, the price was increased by more than $2000. We were told it?s because they had to add new tires. We were sold the car with missing parts on the interior of the car. A few of the parts will not be replaced and we have been waiting for over six months for the other one to come in stock. I won?t do business with Fremont BMW again.

Amazing service from this dealership. The Stevens Creek dealership is way closer to me, but they tried to rip me off during one of my services, so I go out of my way to Fremont now. Nick came recommended from a friend, and he does not disappoint. Very professional and explains things really well. Highly recommend Fremont BMW and Nick!

For servicing cars, this is the best dealership to deal with

Happy with the friendly service from Customer service, Buying process, facilities

Expedient and welcoming service team. Showroom was very clean and inviting.

Dealer always willing to go overboard to support driver-vehicle experience. Very comfortable experience. No waits. Nilesh and Calvin will take care of you always.

Over the holidays, a metal piece flew to my car wheel, while driving on 880, and ripped my tires leaving the rim damaged as well. It happened very close to the BMW dealer, and I brought my car in. From start to end, they took a good care of my vehicle dealing with insurance. Despite of short staff, Matthew took a good care, and my car is fresh as if there was no damage at the first place :)

They gave me a good services and they gave me a good discount and I am happy with my car

Alexis Gonzalez help me make there?s purchase and I could not be happier with the decision I made.

Had a great experience working with BMW of Fremont

Excellent purchase experience! The staff is very welcoming, flexible in approach, and goes above and beyond to create a delightful customer experience. Thank you Ahmed and Linda for all your support.

Charles always does his best to provide excellent service. We are so lucky to have him as our service representative.

Came in today and nicely asked if they had a E92 m3 in stock. The guy at the front desk did not greet us back and just said “Definitely not” in a very rude manner. He then started chatting with his colleague and ignored us completely. We didnt even receive decent customer service and have never been treated so rudely.

I bought my first BMW x5 M package here with Mohamed Kamal!! I had the most wonderful experience after going to Mercedes, Cadillac, Audi, Toyota, etc..... Mohamed really helped with his honesty and straight forward approach. I stopped by the dealership at 5:30pm and he showed me exactly what I wanted after asking what I am looking for... I scheduled to come back the next day but my car was stuck in the shop so he offered to Uber me so I could make it to my appointment. Got there, and like magic, he made the purchase process smooth and effortless. He even made sure I got the financial manager/sales manager that would be kinder to me. I really appreciate the experience here and they definitely have a new loyal customer for life.

nice service center

I recently purchased a new BMW X7 from BMW of Fremont. Calvin Gilyana was excellent. This was easily the best car purchase experience I've had. We had some special circumstances making it difficult for my wife and I to get to the dealership for the transaction and Calvin and the BMW of Fremont team went the extra mile to make this happen. They were all very special and I appreciate it very much! Thank you!!

It was a great experience buying new car. I would highly recommend it.

It was a great experience buying new car. I would highly recommend it.

No scam, Clear, and no hidden information. Little slow but understandable.

Charles was very helpful at the front desk. He went out of his way to get stuff done. However, I dont know which technician worked on it as my car came back with another problem that did not exist before the visit at the service center. I am hoping that they fix it, if they caused it during the diagnostics.

Ray was very courteous and made the buying process very pleasant. The BMW Dealership in Fremont is top notch.

Overall good customer service considering it was the holidays in a pandemic, but still do not feel like I got the full experience or information needed for my car. Will try to go back and get a better runthrough on what my car offers and how to best care for it long term along with a walkthrough on service offerings. They didn't understand how to do an all cash deal at first and were not quick to get that organized, but once it was sorted out they completed the order properly and within the same day.

I dropped off my car on a Thursday morning for change of a flat tire. I was not greeted by any service advisor. I asked for a loaner, but said they were out. But did order Uber to take me home. All day Thursday I was waiting to hear from someone about the status of my car. By 2pm, I was calling, and leaving voicemails. Then I get a call late in the afternoon, around 5pm saying they were too busy to service my car today. Then Friday mornign around 11am, I got a call from a service advisor telling me they serviced my car and did the recall. But he was not sure if the flat tire had been changed. He asked if I wanted the alignment to be done. I said yes and he said he would call me right back and let me know when to expect the car to be done. Then all day, I did not hear from anyone. By 2pm, I was again frantically calling the dealership, no answer, had to leave several messages for someone to call back. Finally, the receptionist called and i explained my situtaion, she tried to get an advisor on the phone but said 2 of them had to go home sick and the director Charles was too busy to take my call. The thing is, my car had been in the dealership for 2 days, someone just needed to spend 2 minutes on the computer to see if my car was ready or not so I can plan to get myself there to pick up the car, if not, then I have to make alternative plans for the next day. I just needed an update, but with no luck all day long. Finally, by 4:30, I had to take Lyft there myself to see what's going hope hoping the car will be ready. Got there right before closing time of 6pm, the car was ready. When I got there, Charles was sitting there, there were no other customers. He said he had a lot of backed-up paperwork and will help as soon as possible, so I waited. I told him I had to take lyft there myself and asked if they would reimburse me. He said no. So I said, if someone had spent a couple of minutes to call me and let me know the car is ready, then you would have paid for my ride there? He said yes. Well all I wanted was for someone to call and let me know that was the case, but no, I waited all day and nothing. I understand that everyone is overwhelmed and short staffed. But for 2 days, I waited, and then had to show up on my own and to be greeted by someone that could careless about my situation because he was tied up with paperwork. He said the next time i return for service, I could remind them that I paid for Lyft and they can give me a discount. Why not just give me a discount this time? Needless to say, I will never return to this dealership again. It has been a very frustrating and infuriating experience.

I had a wonderful experience working with Andy Larijani and Mohamed Kamal on purchasing a certified pre-owned car. Both of them were patiently available to explain me the car options, answer my questions, and guide me through the process. I highly recommend working with BMW of Fremont and specifically working with Andy and Mohamed.

This dealership really needs to improve on customer service. They should listen to the customers and treat them respectfully. We waited for 5 hours to get our paperwork done after we decided to purchase a car. The manager did not return my texts or calls to deliver my car after couple of days. We felt pretty stressed out the entire time of this transaction. The sales folks have a very lackadaisical attitude and did not make us feel welcome. This dealership had the car we wanted and that is why we went here. Also, they did deliver the car after a lot of requesting, which was a good thing.

Classy, inviting dealership. Ask for Linda - friendly, smart, efficient, and very knowledgeable. I would go out of my way to look for a car there just because of her. She ran into an unexpected situation (not at all her fault) and she was not only unflappable but promptly hunted down the solution. Also appreciated that when we got home I had an email from the general manager asking about our experience. While we didn't buy a car there today, we'd absolutely go there again without hesitation. Multiple thumbs up!

Alexis made my buying process, from the initial phone call to handing me the car key, very smoothly and less stressful. He presented himself as someone who was there to truly help getting the car I wanted wiithout the usual car dealership pressure. He even picked me up with his own personal car to bring me to the lot so I could just drive home with the car I just purchased. Thank you Alexis for the great help.

It took 3 days to get the car back instead of the same day promised. No updates on second day despite sending text messages and voicemail to service advisor. I requested to talk to service manager but no response. Finally, the issue is not fully fixed with the lighter in the rear still not working despite being documented in the initial ask. This sums up lack of follow up, quality of service and final review before returning the car back to customer.

Buying a car is a huge decision to make, specially in this time of pandemic, shortages and inflation. I have been window shopping for BMW X3 for quite sometime now but there has been shortage everywhere. I was torn between buying 2019-2020 model to save some money. But when I actually talked to Sohail, one of the sales person I realized that the small price difference wont make a difference compared to buying a brand new. There was only 1 unit of 2022 BMW X3 xDrive so I had no other option. But again this is due to the shortages brought by the pandemic. Nonetheless, the car is brand new and still has nice color and aesthetics to it. I was able to test drive but I hope I had the chance to learn more about the more complicated technologies that go with it. Luckily Sohail is very responsive in all my inquiries regarding the car. I ended up trading my old car and they were able to help me get a good price. It took us long time to decide but of course it is a huge decision to make. So I recommend going early so you can have all the time you want and not rush in to a huge decision like this. When we were outside talking to the sales person, I got a quote of my monthly payment for the car. I wish they could have said that was only "base pay" not including all the warranty. I jumped into conclusion that was my monthly payment. When I went inside with actual finance manager, my monthly went up because I had to purchase warranty services. But Shadi was able to explain and help me get a good deal for my warranty and look for other ways to lower my monthly payment. Tip For first time buyers like me, you wont know your actual monthly payment until you talk to the finance manager. I just wished the interest could have been a little more less. I am not good in bargaining but when I consulted some friends who also own BMW, they said I could have asked for even lower because theirs were lower. It's been 5 days since I purchased the car, I think checks and paper works are still being finalized. I am still waiting for all of those, the copy of my warranty, contract and all other paper works that I have signed for, and spare key. I emailed finance manager to confirm if he received everything and to see if everything is well with the transaction, but I still havent heard from him. This is my first car purchase and I totally trusted everyone in BMW Fremont because in this time of pandemic I hope they only want to provide honest and fair service/price to customers. I am also looking forward to getting some free BMW Merchandise as promised because having those items gives me sense of exclusivity. This makes me feel a true BMW owner

Buying a car is a huge decision to make, specially in this time of pandemic, shortages and inflation. Honest review. I have been window shopping for BMW X3 for quite sometime now but there has been shortage everywhere. I was torn between buying 2019-2020 model to save some money. But when I actually talked to Sohail, one of the sales person I realized that the small price difference is not worth it compared to buying a brand new one. There were very few 2022 BMW X3 xDrive so I had not much option. But again this is due to the shortages brought by the pandemic. Nonetheless, the car is brand new and still has nice color and aesthetics to it. I was able to test drive but I hope I had the chance to learn more about the more complicated technologies that go with it. Luckily Sohail is very responsive to all my inquiries regarding the car. I ended up trading my old car and they were able to help me get a good price also with the help of Max. It took us long time to decide but of course it is a huge decision to make. So I recommend going early so you can have all the time you want and not rush in to a huge decision like this. When we were outside talking to the sales person, I got a quote of my monthly payment for the car. I wish they could have explained "base pay" not including all the warranty. I jumped into conclusion that was my monthly payment. When I went inside with actual finance manager, my monthly went up because I had to purchase warranty services. But Shadi was able to explain and help me get a good deal for my warranty and look for other ways to lower my monthly payment. Tip For first time buyers like me, you wont know your actual monthly payment until you talk to the finance manager. This is my first car purchase and I totally trusted everyone in BMW Fremont because in this time of pandemic I believe they only want to provide honest and fair service/price to customers. Overall, I am very satisfied with my experience.

I appreciate the ease and friendly staff of BMW of FREMONT. I wouldn’t take my car anywhere else for services. My service advisor Matthew Richardson is the absolute best. He always has the answer and takes time and care of my service needs for my BMW as if it were his own. That’s awesome and the kind of caring service advice he always provides. If he’s not available I’m coming back when he’s there.

Nick was awesome. He explained the service needed and ensured the car was returned back in time even during the holidays

Charles Way, Noel Tobias, Ed David and Gretchen Sprenger are the most wonderful people I have met! They truly care about their customers! The BEST BMW dealer around! I wouldn’t trust my car with anyone other than them!!

Great dealership, great people. Especially Winnie Chen helped with both my BMW purchases, some trade-in deals and my friends’ cars as well. Highly recommended.

The people, knowledge, and customer service here is amazing.

Had a super experience here. They were so friendly and got everything done in less than couple of hours. Even followed up with me after a few days. Really one of the best dealerships I have ever worked with . Their general manager is so helpful and polite .👌🥳👍

BMW if Fremont does excellent work keeping my BMW working perfectly. I came in for new tires after I got a flat from running over a pothole. My service adviser, Nick, was great, supportive, and knowledgeable about my car. And he gave me a great price on four new run flat tires! They fixed a few other items perfectly! I’m never disappointed by the repair service at BMW in Fremont! And for tires the prices are better than Wheel Works or America’s Tires! They also pay for the rental car for a couple of days! Terrific!

Charles who was the service representative was great.

I have been having my car serviced from day 1. It is because of Nick Lal has always providing the best customer service.

Nick Lal is remarkably, he is always friendly, polite and treats you like a valued customer even when I bring my 2007 BMW in for service. He always goes the extra mile. He is setting the standard for your Customer Service and customer experience. Please relay Thank you, again to Nick.

Amazing experience at Fremont BMW, they had the X6 we were looking for! The team has excellent customer service! Highly recommend Adam Noble our sales person, Andy and Max are a great team, they made our car dreams a reality! 😊

Excellent service. Charles Way was very helpful in giving me valued information about my car and the repairs needed.

Great experience! Found the perfect car for our family.

Winnie is a awesome salesperson do come look for her! She speaks Chinese and is super helpful. I give her 5 star.

Bad Customer Service follow-up

John Lund is a good and knowledgeable service advisor.Highly recommend

John Lund, My service TECHNICIAN was very knowledgeable , friendly and professional. Lately, I’d given up hope when dealing with customer service reps because overall , no matter what company I’m dealing with, staff members are not knowledgeable and could care less about my concerns. John restored my faith , was patient and answered all of my questions. He is a great representative of BMW.

After having the most horrible experience in BMW Burlingame I was hesitant and fearful to take it to any other dealer. However, BMW Fremont restored my faith. The service was over the top! They were so helpful and took the time to listen and explain. Great service and great people that won't disappoint!

Nick was courtious, knowledgeable and pleasant. Nick is the service agent and my point of contact when I took my car in for repairs. The problem was fixed when I picked car up.

Fantastic service in sales! If you are in the market for a new BMW, this is the place to purchase. I highly recommend it. 😀

We wanted to have our broken windshield at your dealership. We called ahead of time and an associate informed us that they will call and schedule us as soon as a loaner car will be available. After 3 weeks, we never got a call, forcing us to have the windshield replaced by Safelite. We made an appointment for re-calibration but when we arrived for our appointment, they re-scheduled us citing not enough time for them to finish the job. We went back at the re-scheduled appointment only to experience the worst, inhumane, descriminating and insulting event in our lives. Our charges were obviously padded as our adviser, in his fast and deceiving talk kept telling us the "necessary" things that needed to be done. We were shocked to to be charged $900 plus. We bought a BMW to experience the driving experience that the advertisements claim. WE ARE MISTAKEN. We are owners of Mercedes Benz and Lexus cars -these cars have given us the durability, comfort, luxury and service that matches our needs. OUR SERVICE EXPERIENCE WITH YOUR DEALERSHIP CONVINCINGLY PROVED TO US THAT BMW IS AN INFERIOR CAR. Our riding experience was even made worse when we were given a loaner car that was not a BMW. We saw that a BMW loaner car was given to a caucasian but not us. We were sent to an Enterprise many miles away wasting our time. The loaner car was dirty and uncomfortable. We are are asking you to refund the unnecessary costs padded to our bill. WE ARE ALSO FORMALLY INFORMING YOU THAT WE WERE UNDULY RACIALLY DESCRIMNATED BY YOUR DEALERSHIP. Pat Lauder M.D.

My Service advisor John Lund was very professional and honest. I got the car back with all problems resolved.

Purchased my new car last week, and Calvin is wonderful! He is very responsive to emails and any questions I had. Purchase was quick and easy. Look forward to going back for any future needs.

I drop my car off and I know when I pick it up John Lund will have made sure that my car was good and ready to go! He's the best service rep!

Charles Way and his service team are awesome👍I could get the service on my 2021 X7 quick and easy within a day. Constant update and communication. Way to go guys

BMW of Fremont consistently provides great service. Thank you Courtney for being so accommodating and getting my service done quickly, and with minimal disruption to me.

I recently purchased a vehicle from BMW of Fremont and had issues with the individual(s) that push the warranties and add-ons and process the financial transactions. We left our interaction with these individuals feeling disrespected, demeaned, and furious. What should have been a simple transaction turned into a fiasco. Our "offense" was wanting to use a personal check for the transaction. We only completed the transaction because of the amount of time we had already waited for the car to arrive, but we resolved to NEVER purchase another vehicle from BMW of Fremont or use their service department even though they are the closest BMW dealership to our house. Any dealership that thinks it appropriate to treat their customers the way we were treated is not a dealership I want to work with in the future.

Good buying experience. Came from Roseville to buy a new car that I couldn’t find at any other BMW dealership. Dilip was very helpful.

They are the best when it comes to BMW dealerships in Bay Area. Calvin from sales and Nick from service departments are the best. Highly recommended.

Had a great buying experience of a used SUV - it was very clean, exactly as advertised, and the whole process, especially including fixed-price, was smooth and efficient. Linda was super helpful all the way through. Would easily buy there again.

I made this service appointment for a gas leak concern on Friday 8/20/21 and was given an appointment for 8/22/21 at 11:20am. Upon meeting Mathew, his attitude towards the SULEV warranty on my car was insulting. Probably because it's a 2008 BMW. I'm sure he's a lot more accommodating if you have a newer model and look the part. Keep in mind I had called the dealership prior to my appointment and made sure that they would be able to provide a loaner. When I arrived for my appointment, Mathew informed me about the "new" rule instilled in April regarding loaners.. He informed me that their new loaner protocol states that they cannot give BMW car loaners to those who have a car older than 2016. This was news to my husband and I because we have gotten both our 2008 BMW's serviced there and at the Mountain View location on three separate occasions and received loaners without a problem, even after April. I understand you provide rentals through Enterprise for vehicles older than 2016 however I was not notified about this on the phone prior to the appointment when I asked. Had I known that prior, I would have made sure to have my debit card physically with me and would have accounted for the extra time it takes to get the rental from Enterprise. Long story short, Mathew was rude and unaccommodating. I was not able to get the loaner I was promised on the phone and had to cancel the service altogether. This was such a huge waste of my time not to mention that I had to drive my vehicle back with the gas leak issue which is dangerous. Oh, and I had to take time out of my work day for all of this. I will be sure to ask for Nick if we ever end up bringing our vehicles here again although after the experience we had with Mathew, I doubt it.

I have dealt with this dealership the last 7 months, they’ve had my car in their care at least 5 times and the issue still isn’t fully resolved nor rectified. As I continue to still do low maintenance business with them. I have gotten my car back damaged and even past E. Horrible service

The sales is good and professional. However the finance guy made a lot of troubles to me. We asked him to charge the downpayment in multiple credit cards with specific amounts, but he directly charged the total amount using one of my credit card without letting me know in advance. The amount is over my credit card limit and it caused my credit card closed eventually. All these troubles are because of his recklessness and disrespectfulness.

I have some questions about my new X5，I send messages to my salesperson，She never replied. Is this your service attitude？

El personal es muy amable . Cuando lo llevas a algún servicio. antes de entregártelo te dejan saber alguna necesidad extra del vehículo. Y esperan tu confirmación para arreglarlo… eso es muy bueno para Mi. Yo recomiendo a BMW FREMONT. Gracias por su excelente servicio.

I appreciated the no haggle pricing and easy customer service. Our sales person, Linda was great!

BMW of Fremont has continually provided exceptional and professional service in my personal opinion. Yesterday they serviced my 328i, performed a complimentary multipoint inspection, installed and aligned new Pirelli tires. I commend John Lund my service advisor for his attention to detail, understanding my car's needs. Ive been doing business with BMW of Fremont since 2015 and I'm a satisfied customer. I also want to recognize the mechanics and the support staff. You can tell by their demeanor and customer centric that this company values their customers and their employees. Thank you! 👍👍👍

This dealership is highly recommendable. Thank you Brandon for your great service.

Just purchased our BMW X5 M!!! Thank you Peter Humphrey for helping us with our second car. 3 years ago he helped us get our M3 and we came back because of his amazing service once again. He goes out of his way to make sure we’re satisfied. Sending all our family friends to you guys!!! Make sure to ask for Peter!

Their after sales and service is second to none in my opinion. Nick is my service representative for last six years, and he is wonderful, detail oriented and excellent communicator. Thank you NIck!

This is probably the worst dealership in entire country. I purchased a X5 from them and it overheated on second day. They refused to come and pick up the car and I had to tow it at my own cost. I decided to return the vehicle to them and now after two weeks they haven't got my money. The sales manager Andy is bad tempered and has worst customer service.

I had a repairs, that was supposed to cost a couple of thousand dollars to repair. I called & spoke with service dept manager, she informed me entire repair would be fixed under a factory warranty, even though my vehicle was out of new car warranty. Her customer service was over the top!

They have the best customer service and sales team. Our salesman Mohammed was spectacular. He is a hard worker and took care of our purchase in the most professional way

The customer service was terrible, except for the one friendly, Black woman who greeted me and asked if I needed anything. The text updated I was promised, didn't happen. I had to call for an update. The car wasn't even worked on for the first day it arrived. Horrible experience and probably won't be going back.

The service advisor Nick at Fremont BMW, is it an amazing very knowledgeable representative of your company he answered all my questions and was very helpful and taking care of my electric vehicle, as you know I have Bought at least three vehicles from your company alone and I will not hesitate to have my vehicle taken care of at Fremont BMW and having Nick as my service advisor he is a good man

Charles Way is very knowledge, he recently offer me a good deals of oil change service, very satisfy.

We were referred to dealer by Costco Auto Program. Despite all the news about car shortages, inventory was good for X3s. Pricing was pretty straight forward; Costco had already alerted us to mandatory paint protection. Additional add on services were only mentioned after waiting an hour for financing to complete review. All in all, low pressure sales pitch made buying experience much more pleasant!

Maintenance price was bit high, but it was good maintenance. I hope may car works well.

Thank you sir Calvin Gilyana for giving us awesome deal and help for my new car...

Great! Jorge is a great sale person. He help me and I learned everything about my new car. The most important he is very honest person!

It's hard to access the quality of the repair as I just picked the car up. But, I assume the best. I bought the car from your company but not at this location.

From check in to ?goodbye ? I have always received professional and excellence service.

Customer service was good

Fantastic and unparalleled experience during my visit to the workshop. Friendly and super accommodating service advisors. Thanks Nick Lal.

In the past, I bought or leased all 7 of my BMW cars from Stevens Creek BMW. Using them as "par level" with all aspects of service, sales and facility; I was disappointed with AutoNation. The only bright spot was the sales person Winnie.

Good service from John L clean environment, and lots of inventory.

Everything went extremely smoothly. Appreciate the great purchasing experience provided by BMW Fremont. Kudos go to Harris, Nicholas, GM Gretchen and her team! This is the 3rd BMWs in the family we bought from this dealership and it is no doubt that we will buy again here in the future!

John Lund is the best service advisor ever.

Charles “As Always” took care of us and BMW of Fremont once again overachieved our expectations.!

Charles ?As Always? took care of us and BMW of Fremont once again overachieved our expectations.!

Best service and Alvin was able to answer all of our questions and concerns.

I bought my first BMW from BMW of Fremont, it's a very good experience and people over there are very helpful. Thanks for your help and service, folks!

We went in to look at a X6. We were not greeted by anyone but figured maybe they were all busy. 10 mins later we still didn't greeted by anyone and we didn't see any X6 on the showroom floor or lot. We found one sales rep walking by asked if they had any X6 that we can look at. He kept walking and just said no sold out. Not even a hold on let me find someone to help you. Just straight rude and unprofessional. Do not come here if you want to buy a BMW.

I purchased my car at BMW, Fremont a year ago. Kimberly Morris took over my service needs after a few months of unresponsive service. Kimberly is a busy manager at BMW, Fremont, however she put me in good hands with John Lund. John is great, he’s professional, caring extremely responsive and took care of me every step of the way! Courtney was also very responsive and kind. All of this happened when Gretchen Sprenger, General Manager stepped up to the plate and her promise when I purchased the car that she would make sure my service needs were addressed quickly. There was a loaner waiting for me on arrival. Thanks to Gretchen for her management skills in getting her team to perform with the utmost care and professionalism!

I am very satisfied with the service I received from Bmw Of Fremont I would recommend all my friends for their service needs with their BMWs

Every item completed with no errors. Friendly staff

Customer service was amazing. Great staff, Great service.

It was quick and easy two-day trip. The Sales woman was nice and easy to deal with. I would recommend buying a car from Linda.

I had an appointment to come test drive a car I had found on edmunds.com and the team was very responsive, nice and helpful the whole way through. I drove 3 cars while there- Winnie was the person who took care of me (and my family) while there- she was knowledgeable, very helpful and very nice/patient. We bought a CPO 5 series and felt great about the whole thing. The finance guy was a little cheesy (?my friend, I?m going to do this for you, cause I like you?), but very good, and fast. My only complaint other than the cheese was that when I walked into the dealership we practically had to mug somebody to start the process. Otherwise outstanding experience (thanks Winnie!)

I really had a great experience at the Fremont BMW dealership. They took care of me, especially Calvin, and had me into my new car in under 2 hours! Thank you for the quick, painless experience!

These guys know how to deliver excellent customer service!! Calvin and his manager went above and beyond to help secure the car of my dreams on very short notice. They were so great to work with and they made the process so easy. I highly recommend BMW of Fremont to anyone looking for a BMW - new or used!

Calvin and Marco are amazing!

I brought my car in for a recall service repair and was impressed with the facility, and check in service! The team was helpful and genuine. I'm glad to be using this as my local BMW service provider.

Matt was very professional, updated me on status of my car. Informed me the priorities that needed done. He called himself to let me know that car was ready for pick up and arranged for Uber to take me to the Dealership. My car is driving like new again. Thank you Fremont BMW.

John Lund is bmw! His customer service is second to none! He was very helpful in all stages of customer service! Thank you John for making our experience very painless!!

I recently purchased a new 2021 330i from BMW Fremont through the Costco Auto program. They offered the best pricing when compared other dealers in Bay Area. Jorge Pineda communicated with us by phone/email before our visit to understand what we were looking for and gave us numerous options from the inventory. During our in-store visit, Jorge worked with us to get a good price for trade-in (matched Carmax) and helped us get avail the best rate offered by BMW financing. I am extremely pleased with my overall experience with the dealership and highly recommend it.

Overall great, easy experience. I was pretty surprised by the cost. Why is an oil change $250? I was thinking it would be about $100, I had a $30 off coupon and I was OK with around $70. But $250 seems really high. I tried to find out how much it would cost before I brought my car in but I could not find a service price listing. I guess I know why now. Since my car is no longer on warrenty, I have been having it serviced by an independent shop. Your prices are just too high. The service and people were great, which may contribute to the cost, but really hard to justify.

Working with BMW of Fremont was pleasant specially with my sale person Winnie Chen, she should be the role model for other sale team, her response of every question is just unbelievable quick, shipping of car took 9 weeks instead of 6 weeks but it is BMW shipping issue but Winnie was managing me during waiting time , overall it was fun experience

Good experience and nice people working there. Really recommended

First time at Service Department. Everyone was very helpful and professional. My care overheated and this was an un-scheduled service appointment. My car was repaired the next day. It was cleaned inside and out and repaired seamlessly.

Great service and they deliver on what they say the are going to deliver.

We would totally recommend BMW of Fremont. The customer service is exceptional, and they treat you like you are their number 1 customer, always. We don't go anywhere else for service or to buy a BMW, but to Fremont. Donovan Grant

The service advisor, Brandon was very thorough and seemed genuinely concerned regarding the cars condition, specifically the tires that were in really worn out. He was detailed but not pushy on any of the repairs needed.

Car shopping has ever been what I would call a great experience and this, I thought wasn’t going to be any different, but I was wrong. We had a young salesman name Jerry that felt more like a son than a salesman. He was polite, patient, and very accommodating, and actually he still is even after the sale. Thank you Jerry

Friendly peoples and best customers service. I got better deal.

Customer service is bad!! Empty promises and are not truthful. They salesman won’t return your messages/calls. I will not recommend anyone to do business. Do not expect a great service at this place!!!!

Took my car in for service on a Saturday morning at 10:40am, with an appointment and was asked to wait. Which is strange to me, why is it necessary to wait to drop off your car for routine maintenance? At about 15 minutes I got up and spoke to a representative who said I was next in line. My service representative then apologized for the wait and helped me with the paper. Which’s took less than a few minutes. He apologized for the wait again and offered to expedite the service and have the car washed/detailed and sanitized which I agreed to. At 3:07 I received a call to come pick up the car (they close at 4) so there was no way I could make it to the dealership to pick up the car on time as I was busy doing errands all day so I asked to pick up the car the next day. Sunday morning I go to pick up the car and surprise - the car isn’t washed. Pretty disappointed with the service at this dealership. This is the second time they’ve made me either wait very long or not do what they said they would.

I have been looking for a vehicle for approximately 3 months and went to various dealerships including online dealerships in search of an auto. I generally encounter the stereotypical sales rep, including those with limited knowledge of the inventory on hand and the options of each vehicle. I am a very deliberate person, not prone to making snap decisions. When I find a prospective vehicle, I usually take a day or two to think about the purchase. In this situation, it was different. After declining a purchase at another dealership (not a BMW dealership), I went made a reservation with Daniel Jordan. Upon meeting him, I immediately realized that he was extremely knowledgeable, patient and not the typical sales advisor. Knowledgeable to the point that it was almost scary. No human being can have that much knowledge about cars and the features contained in each individual cars without looking at the window sticker. 😄 He was patient and willing to explain the finer points of the vehicles. I bought my car (530e iPerformance) the same day and am very satisfied with the car and the purchase process. My daughter is contemplating a vehicle purchase, and if she decides on a BMW, I will most likely encourage her to bypass the dealership within a mile of her house) and make the 20 mile drive and work with Daniel. Thanks Daniel. Update on 7/23/2021: After two months and less than 1,000 miles, the "service" light came on. The service tech said it needed an oil change! I purchased a CPO car and one would expect that the dealer would have changed the oil. I was given some excuse that service is based on time/mileage so it was not done when the vehicle was traded in by the previous owner. Seem like they need to rethink their procedures. When one buys a CPO vehicle, there is a premium associated with the warranty and no one should be taking it in within 1,000 mile and getting hit with a "routine service" bill. Not impressed with this part of the deal and need to rethink about future purchases if there are going to be "hidden costs".

My service advisor Matthew Richardson was great... He was knowledgeable and professional..

CAME TO THIS PLACE FOR CHECK ENGINE LIGHT ON MY 2021 BMW X5. MY SERVICE ADVISOR BRANDON FUJINO EXPLAINED TO ME THE DIAGNOSED THEY FOUND ON THE VEHICLE THAT IT WILL TAKE A WHILE TO FIX IT.HE GAVE ME A LOANER CAR TO GET HOME AND THE NEXT DAY I PICKED UP THE VEHICLE AND IT WAS FIXED.THANK YOU FOR YOUR GOOD SERVICE ESPECIALLY TO BRANDON.RECOMMENDED.

I asked about the i8 - one salesman laughed and walked off, the other said nobody has them and told me to go online. This was untrue, because later I ended up seeing on at another dealership. I think they're only interested in selling what's on the lot to make commission now, and not in telling me about models they don't have in front of me, or showing me information on their computer screens to get me interested in the features and everything, or being helpful by telling me where there is one somewhere and I'd go see it in person.

Vi Quach , great sales man. He helping us to get great deal on new BMW X3. Thanks Vi

I have no idea that I bought my dream car before I entered the dealer. I got a nice and professional service. That made me feel happy and made a decision to have my dream car.

Thanks Nick for taking good care of my windshield replacement. He is professional and customer focused. Handled the insurance timely and delivered the car in immaculate condition.

Excellent! I had service here many times, people are nice and responsible. Feel real comfortable and satisfied

Bought a new X5 with the dealership. Everything was good until we found there are small spot of scratch and missing paint on the engine cover. The sales and her manager promised to arrange a free service for us to retouch and fix it at the purchase day. However , they disappeared and no longer replied to our inquiry after then. The issue has not been resolved yet and it has been two weeks since we bought the car.

Great customer service, on a timely matter, smooth transaction. John was communicating ordered my parts ahead of time. Even ordered an Uber for me. Thank you!

Great service! Charles always looks out for us and takes good care of us at BMW of Fremont. They go above and beyond to put the customer first.

Very good service, I got my car in a day

This new person made too much force to fit many things comparing previous person who regularly taking care of us.

As soon as I stepped foot here, the people were very helpful. Daniel was a great person to help with everything, and he was super accommodating. Logan was great to work with as well. All in all, a wonderful experience and highly professional.

Worked with Matt Richardson from BMW of Fremont - he is a awesome service advisor who looks after his clients and makes sure you are taken care of! Got my oil change done as a sit in and also followed up and resolved my inquiry for a bumper diffuser mesh part that needed adjustment.

Fabulous the ref. ( Matt R.)was very courteous and helpful

great from start to finish . i have purchased and serviced here

Excellent, timely, and professional customer service.

First Class Dealership, I would definitely recommend visiting the Dealership

Needed brake fluid service. Worked with Yordano Reyes! Always professional and friendly.

Overall it was a great experience, John helped me complete all the paperwork needed for the car service and provided me with a loaner car.

I came in for new rear tires and ended up getting a little more done based on what I knew and they had evaluated. John was a pleasure to deal with. Conveniently, I was able to do a lot with him by texting. He was responsive and the service was quick. He got me an Uber back and forth. And finally the car was the cleanest I've ever seen it come out of any dealership service comp cleaning. I'd definitely recommend John and the Fremont location.

BMW of Fremont took my car in for an oil change with no notice, the staff was knowledgeable and provided me with pricing and service options. I dropped the cart off at 7:00 am and had the car serviced and washed by 12:00 noon

I was promised stuff and they never follow true. I feel that this happens because I am female.

I enjoyed working with Winnie on my BMW X5 car purchase and appreciate her candid no-pressure style. Winnie was very knowledgeable about the car I was buying. She also went above and beyond getting me a great deal that I couldn't refuse. Thanks Winnie!

I enjoyed working with Winnie on my BMW X5 car purchase and appreciate her candid no-pressure style. Winnie was very knowledgeable about the car I was buying. She also went above and beyond getting me a great deal that I couldn't refuse. Thanks Winnie!

Winnie was an extraordinary partner in my car buying process. No rush or pressure for me to decide what car I should get. They realized that I obtained a great deal in my first car and gave me a great deal this time around as well... couldn't say no. Buying process was quick and she even drove all the way to Monterey to pick-up my car!

This dealer needs to improve their customer services skill! You don’t provide TRASH level after sales services to your royal customer! My husband and I had a total of 6 BMWs, we currently still owned 2. Please put yourself into your customer’s shoes, you don’t want other people get your money and treat you like nobody. Proving excellent service to any of your customer is the only way to keep your business running and expanding. Don’t just think to have your customer signed the paper and pay the money then ready to provide no customer service to them. You are going to loss the business form my family, and I will not recommend BMW Fremont to anyone! And your neighbor competitors will get our business in the near future with no effort.

Fremont BMW has the worst service for their loyal customer. If you want a TRASH level after sales services with your loved luxury BMW, please pick BMW of Fremont. My husband and I owned 6 different BMW cars, currently we still have 2 of them. We are both fans of BMW, however, we will switch to other BMW competitors for sure. A luxury car dealer should never provide trash level services to any of their customer. BMW of Fremont, do you think letting your customer waiting for 2 hours and was told “ Sorry, I can’t help you with that” is considered an excellent service, now I am doing you a favor to share to the public. Nobody felt sorry for wasting the customer’s time. All I want was detail information regarding tire replacement. The story not end yet, I ordered my tire and about to replace it, I was told by the machinist they couldn’t find the anti-theft wheel bolt. I contacted the roadside service, they can’t do nothing and asked me to go back to the dealer to get the bolt. I went back to BMW of Fremont and told them the story, they told me to come back next day, they have to wait for the parts department to open and find the bolt for my car. All right, I contacted the sales who sold me the car, he texted me he didn’t know about this, and will contact the services advisor to follow up with me. And emphasizing the service advisor is very good at follow up with customer, guess what? Has Been 2 days already, no call no show no email, nothing! You are really thinking that halting your customer to replacing their leaking tire is not a safety issue! I have never had such a bad service from any dealer in my life!

I just leased my 3rd BMW from BMW of Fremont and couldn’t be happier. Calvin and his team made the leasing experience easy and joyful. Even though I live in San Jose, I come to Fremont for my cars!

I just leased my 3rd BMW from BMW of Fremont and couldn?t be happier. Calvin and his team made the leasing experience easy and joyful. Even though I live in San Jose, I come to Fremont for my cars!

Shabir was excellent thank you. It was a great buying experience

Definitely recommend Fremont BMW. John Lund in the service department is the best. Ask for him and you’ll be taken care of. Regardless, everyone there i’ve spoken to very helpful.

Yoradando was excellent! Can?t wait to buy my next Beamer after all of the great service.

My car always get serviced at Fremont BMW believing they provide the best service. After 2 years when I couldn’t renew my yearly maintenance plan which only expired 10-20 days before I took my car in for service. I have been given big list of things that needs to be done with estimate of around $7,000-$8,000. Some things were regular and other were out of ordinary because agency never brought those up when it was covered under maintenance plan.

BMW of Fremont has been servicing and repairing my X5 BMW 2009 for many years. The waiting are is very nice. The service are is clean and organized. They perform quality service. If addition service is needed or repairs. They keep me inform. Non schedule thing are always check ( tires, fluids, lights, etc.) every time. They wash and vacuum my car ever time it?s in for service. Overall the service department provides exceptional personal service. The people working at BMW are friendly. I highly recommended BMW Fremont.

Tried to get a service appointment and was told that the service was too early. Got a call 2 weeks later to schedule a service appointment. Really?!? Scheduled a service appointment that was supposed to be completed same day. It was not going to be completed same day and no loaner car to give. Charles @ Fremont BMW set up a rental car and got an Uber for my wife (she did the drop off) and said he would call us when it was done. Unfortunately Charles put the wrong address in and had my wife dropped off on Enterprise St. so now she is freaking out with a baby seat and her purse in a random industrial neighborhood because the Uber driver kicked her out. She waited 20 mins for another ride. Next day, no call. I called 3 times and left 2 messages. I received a text earlier in the day to “receive texts from Fremont BMW”. I didn’t answer because I thought I would get a call. Sent a “yes” text. Instant reply “Car’s ready” Retuned the car @ 4pm without refuel thinking they would cover for all the issues. Accidentally left the car seat in the rental. Had to turn around. They were about to close. Called again and was put on hold while I drive back and they look for Charles. Purposely stayed on hold to see if he would answer. Pulled in to service center and he is looking at his phone. Looks like they could not cover the 23$ for the issues. Thanks Kimberly Moore (service manager) and Courtney Moore (loaner manager) for the excellent service. Had service the previous time @ Steven Creek BMW and no issue. Probably go there next time. They would cover the 23$...

Yoradando has always been a great advisor. Thanks for the continued service, I can?t wait until I buy my next BMW.

Went in for a coolant hose replacement. Very expensive pricing due to the labor cost. Overall the experience was great. However the online payment service did not work properly.

Great dealership with an excellent sales staff. The sales people did everything right to make buying and financing a good experience.

sabir quduss , did help me nicely,gave a clean instruction,gave me the right details about my car ,, 10stars

Very good experience. Milisa is always very helpful. This is the 2nd time she is helping me.

Always helpful and efficient. The facility is safe, everyone appropriately distanced; same as my experience with all the AutoNation dealers.

Fast, courteous services. Diag was done with spot on on the cause of the problem.

As always I received a excellent service this time!

I would not have bought this car if it wasn't for Calvin's faithful persistence. Calvin and their finance manager were willing to get me the best deals possible. Thanks to them, I will be driving this beautiful car for years.

Best BMW service center in the area.

I've been servicing my car at BMW of Fremont for over 10 years now and it all comes down to how they treat me and my car. Yordano is an excellent service advisor who makes me feel at home! The service manager Kimberly is great very helpful and understanding. Me and my car are always taken care of so I'm happy with BMW of Fremont to this day.

Prompt and Courteous Customer service. My service advisor Yordano always goes extra mile to ensure my concerns are worked on.

Prompt and courteous Customer Service. My service advisor Giordano made me feel championed after the visit.

I have a total satisfaction with Fremont BMW when I have my car in for year-1 service. The service representative is very professional, courteous and he understands my car's needs.

Fremont's BMW AutoNation dealership is not trustworthy. If you want to buy or lease from this place, expect to step into a lengthy, unpleasant, and disrespectful experience. If you visit, ensure that you have everything written down and agreed upon in advance and be prepared to stay there for a LONG time while you try to have them honor their promise. They have absolutely no respect for the customer and their operation is dishonest. My recommendation is not to use them at all.

I was charged for Front and Rear Alignment and Suspension, to be included along with the regularly scheduled maintenance. The very next day, the warning message appeared, saying that the “tire pressure” was low! I had to call AAA for help! It was alarming and should NOT happen. Obviously, the tire pressure was NOT checked. Dangerous lack of competence and integrity. I will not go back.

They have an amazing group of associates who pride themselves in customer satisfaction. Shout out to Shabir for his wonderful customer assistance and processing of a purchase in a timely manner!!!!!!!!

Great service, all around. All the employees were very friendly and helpful

I have been bringing my car to BMW of Fremont since 2003. I have built a rapport with many of the staff in the Service Department who I trust completely, especially, Service Manger Kimberly Morris, Tech lead Rafael, and Service associate Nick Lal. They are extremely helpful and I feel safe on the road knowing my car was serviced by BMW of Fremont.

I had a great buying experience at the Fremont, CA BMW dealership. Our salesman Nico was great.

From drop off to pick up the car. Efficient for a routine service. And a free car wash. Thanks.

Service advisor Nick Lai is an excellent service advisor who is very helpful and generous.

Please bring back the coffee and water while customer waits in the lounge for the service for hers/his BMW to be completed...

We travelled from the North Bay to BMW Fremont due to their inventory. The dealership was large, modern and impressive. The customer service representative was respectful, helpful, and made the experience enjoyable. After test driving the X1, Vi anticipated our needs with color, options, interior, etc. The entire process was seemless and though long, we felt we got a great deal on our car. Couldn't be more pleased!

the team was very informative and helpful, made the process of purchasing the car easy I appreciate all that were involved

Detailed and Excellent service. Done earlier than expected .

I called twice to inform of a technical issue with the car, but Charles never returned my call. I had to call back several times to finally get a response from him. Charles also forgot to mention the fact that alignment would be necessary when I brought the car in for service..... Not sure about service levels at BMW Fremont anymore these days....

The people at BMW of Fremont have integrity!!! Couldn't be more fantastic!!!! I bought a certified, pre-owned 330i from BMW of Fremont. I love the car, but there were some outstanding issues. On occasion a deal starts to go sideways -- it's a fact of life and that's not important in itself. What is important is how the dealership responds when something doesn't go as planned. BMW of Fremont was very professional, they addressed all of my concerns and they made everything right!!!! They kept all of their promises, they lived up to their name and the the very high standards for a BMW certified, pre-owened vehicle. I can't thank them enough! For these reasons, I highly recommend BMW of Fremont because you can trust them!!! Trust me!

I was buying a new-to-me 2007 x5 and inquired about a pre-purchase inspection. Omg! You guys have been so completely excellent. I'm a new BMW owner, and you have made my entry such a pleasure, keeping me informed and making me feel such dignity in my purchase decision, and guiding me through every option available to me. Thank you!

They don’t get back to you like they should after running your credit weather it’s good or bad news. Total waste of time

Service and customer experience has always been extremely excellent. Especially Nic, I have been a client with BMW of Fremont for more than 5 years and going. And I NEVER once was disappointed with the customer service or the service. With service like that, how can I go anywhere else?

Nick was very helpful. We got a great deal working with him.

Overall, it was a pleasant experience. My agent was very knowledgeable.

My bmw X5 broke down and the dealership has free towing service which I took advantage of to transport my car to and from the dealership. The estimate was double price than a few mechanic shops estimate. They offered me a rental for the days my car was in their shop. BMW of Fremont went the extra mile with no hassles. I give this dealership 11 stars. Thank you Nick your the best.

Very courteous and friendly staff Great job

Best price, best service. Shabir my sales agent took the best care of my business and the process to lease a car was totally different.

Personnels are so friendly and knowledgeable

I was fortunate enough to workout a deal entirely online for the purchase of a 2018 X1. Alvin Lee was able to coordinate the entire purchase and completed the financing before I even got to the dealership. When I got to the dealership the vehicle was ready and paperwork was ready to sign. It was a pleasant buying experience.

Peter H. is the guy you should go to if you have any questions. He is so passionate about his job and would help you to find an answer to any questions you have.

They are so nice and friendly

Excellent service and great customer service. Highly recommended

Johnie was great, very friendly and knowledgeable . He listened to my issues and insured things were fixed. I would recommend him and the whole service department!

Good experience at service center. Yordano was very helpful as always. Service done on time

they are very helpful and efficient for the services you need

YES! I called 1-2x the next 5 days to ask if they would check my trade in for a license plate frame I possibly left so that they could mail it back with the second set of keys. I called and left messages, talked to other folks to rely the message, voicemails and one person did an email blast on 3 perons- Nico, Marco, Harris. Not one responded. It wasnt until Friday I get an email-not even a pick up the phone and call me- in regards to the frame. I called again and got Nico who just got the car keys from service. Battery changes on the key fob takes 5 days apparently? I am physician and yes, I am dealing with human lives however I still have to respond in a timely way. The level of response to a customer is atrocious. Level up, folks. Its not a big ask to pick up the phone or just email. Apologies to Winnie, who got the brunt of it on that 5th day. When I asked for more on my trade in, they bring othe manager and dont even discuss it. I know my car was worth more but god forbid you go back and ask. They act like they have no say or control and just tell you 'no' off the bat. The only reason why I went with it was because I needed to be done that day. I know the market rate was more. They couldnt even go ask for $500 dollars more. They act like it was asking satan or autonation was this elusive god where they cant even ask. Learn to communicate beyond the word 'no'. At least try to execute the 'ask' of your customer

Good experience......highly recommend them! Ask for my salesman, Jeff Escobar.

Great customer service. I was really impressed by the level of service I received from Jerry in sales and Charles in the service department.

The service at FREMONT BMW is excellent. My service adviser was very helpful!

Initially have very bad experiences as requested car never delivered. After that decided to build a new one from factory, process was smooth, good follow up and purchase process take 3 hours.

Brandon was very helpful and provided good information. He took the time to explain and advise as to what services were required and why.

I received excellent service from everyone involved in the process of purchasing my car.

Bought my new car through the e commerce person Jorge Pineda. I highly recommend him and the dealership. From sales through document and delivery, all was seamless and upon pickup of the vehicle, everyone in the dealership, including management was attentive and professional.

Very helpful and professional advisor.

We really had a great experience with Brandon at Fremont BMW. We had just had our car serviced before leaving Oregon and we’re very surprised to see the check engine light on. Knowing that we had many, many miles to go before reaching our final destination, we were concerned about the problem. Brandon got us in and within two hours they had found the problem, fixed it at a reasonable cost and launched on the rest of our trip. Brandon treated us like we were the only customer he had and that made us feel good. I can’t say I will bring my car back to him for service but if we could have taken him with us to our new home, we would have done it. Fremont BMW is very fortunate to have a Service Advisor with the people skills he has plus the knowledge of his work.

Great service ! Warm and friendly ! Love the place.

Vi Quach in BMW Fremont Sales was a pleasure to deal with ! We Struck a good deal for a well appointed 330i, with a gorgeous interior. The new car had a faulty iDrive which was handled by John Lund in Service. Excellent customer support by John Lund, and the service team! Truly enjoy the car! Great car for $50K!

Just purchased a beautiful 2018 BMW X5 35I CPO in pristine condition from BMW of Fremont last weekend. I had a wonderful and very pleasant buying experience at this dealership. Everyone was extremely helpful, caring and very professional in ensuring that I was happy with my purchase. My client advisor, Calvin was a delight to work with. The Sales Manager, Andy and the Finance Manager, Vincent all were true professionals. I highly recommend BMW of Fremont and specially the Client Advisor, Calvin . You would NOT be disappointed !

My experience at Fremont bmw was super awesome, from the salesman to the finance guys who helps me a lot .the service was well appreciated.

Great attention to quality and service by John and his team. They picked up my car and brought it back a couple of hours later. Thank you!

My relationship with Fremont BMW began with having my car serviced there in 2013. I had the pleasure then and now to have Nick Lal as my Tech Advisor. He ALWAYS provides the best level of service. In May 2020 I purchased a used car from the dealership and the experience was almost fun. Everyone was courteous, professional and a pleasure to work with. There are not enough stars for highly I rate BMW Fremont and Nick Lal.

My experience purchasing a car from BMW Fremont was excellent. I worked with Alvin, Vincent and Logan. They all answered my questions and helped me as much as they could. They are all very professional, and treat you with great empathy. I never felt pressure to buy the car but they were just so professional about everything. I highly recommend this dealership to everyone! I promise you will not regret it.

Peter Humphrey was amazing - he was easy to work with and made sure we left happy. Would recommend him!

Unexpected visit due to punctured tire, everyone was so nice and customer service could not have been better, I felt very welcome and taken care of!

BMW of Fremont provided the best service that I have yet to experience from BMW. My last BMW I was planning on moving to another brand given how unpleased I've been with BMW. BMW of Fremont not only changed my mind, also made me a customer for life. Jerry Muhammad and Max Erakat were exceptional. I look forward to working with them again in the future. Thanks for everything BMW of Fremont!!

I liked the way they protected my vehicle and myself from COVID-19 exposure.

Outstanding service I had an excellent experience. My advisor is very thorough

Good experience in BMW of fremont . My sservice advisor was great

Great service, knowledgeable sales person ( Jorge Pineda ) & fantastic follow up. Altogether we had great experience leasing my new car.

I bought a 2021 BMW X3 entirely over email. The salesperson, Winnie, was prompt and very helpful. Once we settled on everything (including a great price), she delivered the car to our house in a couple of hours. 5 minutes of signing papers and all was set. All in all, a very pleasant experience and I'm quite happy with the car itself!

I bought a 2021 BMW X3 entirely over email. The salesperson, Winnie, was prompt and very helpful. Once we settled on everything (including a great price), she delivered the car to our house in a couple of hours. 5 minutes of signing papers and all was set. All in all, a very pleasant experience and I'm quite happy with the car itself!

I have been bringing my cars to BMW of Fremont since 2016. They took care of me and my car when I had the 5 series and then when I traded it in I also bought my 3 series from this dealership. I had the chance to work with a lot of service advisors over the years and the end result is always to my satisfaction. It’s not 100% perfect, but when there is an issue my service advisor will try to remedy the issue asap. Overall, great sales and outstanding service and maintenance. My current advisor is great too, Jeff! Ask for him he will help you! Shoutout to the BMW car loaner crew as well for being accommodating!

We have been serviced by BMW Fremont for the last 6 years. And they have been efficient and accommodating! Thank you for your excellent service!

Had to wait more than half hour to see the service rep as mine was sick. Otherwise, all else was fine

Bought a used 3 series last week. This vehicle was an Auo Nation listed vehicle. The car was as stated, at a great price, with Carfax with services done at dealer. Clean and comfortable showroom, with friendly sales staff. I would/will likely buy from them again

The process was very well suited for me to purchase my new BMW. I like to explore outside the dealership and my salesperson helped out with that. I did not feel pressured to purchase and I did not receive a whole lot of calls and emails after my first visit like I did for some other car dealerships (not BMW)

Kim is very knowledgeable and professional with providing information to my questions. She is quick and on top of things. I would recommend her fir advices.

Purchased new BMW X3 from BMW Fremont location. Nicholas and Max both helped me to find the best suitable car for that fits my preferences. I got the best price and cooperation during the entire process. As a first time Car buyer all the paperwork was so easy to understand because of the checklist that Nicholas provided. Max helped to finalize the deal within 1 day and made sure that I get it before my Birthday. Very happy with the customer service.

Quick and easy service. Perfect in Pandemic times !!

Took my 6 series in for oil and maintenance. Like always I was treated very nice. Highly recommend!

First time at this dealer and had a great experience working with Jeff! Happy to bring back my 2019 330i next time it needs service!

While driving back from shopping just before Christmas, I noticed the “check engine light” came on. So I dropped my car off at the BMW of Fremont on my way home. As this happened on the Sunday evening before Christmas, the service department was closed but the sales staff at the location showed me how to use their night drop off box to leave my car there. The next morning around noon I received a call from their service manager who gave me a run down of their diagnostic progress. He kept me informed periodically from there and the work on my car was done in 2 days including an extra work of replacing rear tires. The service manager was pleasant and professional.

Alvin went above and beyond in getting a great deal and making the lease process very easy and stress free.

Nick is a great service advisor at BMW Fremont always a pleasant visit and he's actually a car enthusiast.

This place it’s the definition of greatness.

BMW of fremont has amazing support staff and Knowledgeable crew, love seeing the friendly interaction with clients and staff.

Friendly service advisor, easy to schedule appointment, car was washed when I was done. WiFi, drinks, vending machines etc. Comfortable, socially distant chairs all over the place made the wait time fly by.